Community Services Officer - Outreach; Libraries

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Job profile for Community Services Officer
- Outreach (Libraries)

Weston-super-Mare 09/09/2026

Salary Level 4: £26,403 - £28,142 pro rata

Contractual hours: 18.5

Basis:
Part time

Package:
Permanent contract - 25 days annual leave pro rata, rising to 30 days pro rata after 5 years' service

Job category/type:
Libraries and Community

Date posted: 21/08/2026

Job reference CSDA
0243

Attachments:
Community Services Officer
- Outreach (Libraries) - CSDA
0243 - Job

About us.

North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

The role.

Bring libraries to life in our communities.

Are you enthusiastic, confident and passionate about working with people?

Do you enjoy delivering activities, building relationships and making a real difference in local communities?

We're looking for an outgoing and motivated Community Services Officer (Outreach) to help bring North Somerset Libraries beyond our buildings and directly into the heart of our communities.

This is a varied and rewarding role where no two days are the same. One day you could be leading a lively Rhymetime for families, the next supporting older residents through a digital skills session, promoting library services at a community event, or helping deliver our popular Summer Reading Challenge.

If you're someone who thrives on engaging with people, enjoys working independently and loves creating positive experiences, we'd love to hear from you.

Key responsibilities:

• Plan and deliver engaging activities including Rhyme times, Story times, Summer Reading Challenge events, digital support sessions and community-based programmes.
• Promote library services at festivals, markets, schools, community events and information days.
• Inspire new audiences to discover the benefits of libraries, reading, digital resources and volunteering opportunities.
• Provide excellent customer service, supporting people to access services and information.
• Work with the Mobile Library Service, helping bring books, information and support to communities across North Somerset.
• Build positive relationships with community groups, volunteers, schools and partner organisations.
• Support Community Managed Libraries and Home Library Service volunteers.
• Work flexibly across a range of community locations.

This position is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.

Valid driving licence and own transport, or be able to provide alternative, suitable method of travel is an essential condition for this role.

Work style.

At North Somerset Council, we offer a hybrid working environment based on four distinct work styles. Depending on the role and personal circumstances, you will fall into one of these categories. However, please note that during the induction period, it may be necessary to spend more time in the office to support your learning and development. We are flexible and open to discussions about your preferred working style, and if you wish to be in the office more frequently, this can be negotiated.

This role falls into the category of Mobile/Field Worker which means you can expect to work in the following way:

• Typically working 0-1 day in the office, e.g. for meetings or focused work.
• Undertaking work remotely, e.g. delivering outreach activities in libraries or in community locations.
• Maintaining connection with the wider team, e.g. using Microsoft Teams.

About you.

We are looking for an individual who is passionate about libraries, and who possesses the following skills and experience:

Essential criteria:

• Friendly, approachable and enthusiastic.
• Comfortable speaking to groups and people of all ages and backgrounds.
• Passionate about community engagement and customer service.
• Creative and confident in delivering activities and events.
• Organised and able to manage a varied workload.
• A strong communicator who enjoys building relationships.
• Confident using digital technology and supporting others with ICT.
• Able to work under limited supervision, whilst reporting to a community services supervisor and operating within established policies, procedures and service standards.
• Flexible and willing to work occasional evenings and weekends.
• Valid driving licence and own transport, or be able to provide alternative, suitable method of travel to deliver outreach activities across multiple locations throughout North Somerset.

Desirable criteria:

• Delivering…