Student Support Coach

Summary Under the direction of the Director of Academic Support Services and Retention, the Student Support Coach carries out the department’s mission of promoting academic, personal, and professional growth for the diverse undergraduate and graduate student populations  Student Support Coach develops and implements holistic programming, including academic, emotional, and social supports. This is a full-time, benefit eligible, 12-month position.

Essential Functions Supports a caseload of students by providing support at the undergraduate and graduate level via individual and group meetings.

Provides a highly supportive, culturally responsive, and engaging environment for students.

Proactively conducts outreach to and meets with students at key times to assess needs continuously and connect them with appropriate resources.

Engages intentionally with linked first year seminar sections by visiting classrooms and providing instructions on learning strategies, time management, and first year transition programming.

Collaborates with faculty and staff (e.g., academic departments, athletics, and special student populations), to create programming that supports student learning within those areas.

Creates and implements learning communities and study groups.

Works closely with Academic Advising to provide general advising support.

Creates and maintains academic plans for students on academic standing.

Collects data on coaching and FOIL programming through recordkeeping in Starfish.

Monitors and responds to Starfish referrals and flags.

Attends weekly staff meetings and other departmental meetings as requested.

Upholds Regis’ commitment to equal opportunity and promotes inclusive excellence in all interactions with campus community members.

Other Duties and Responsibilities Performs additional duties to contribute toward effective implementation of departmental programs and services as assigned.

Participates in institutional committees and task forces as assigned.

Works with other staff to develop content for the departmental website and ensures that the site is accurate and up to date.

Assumes other related duties as assigned.

Requirements MA/MS degree in education, counseling, psychology or related field.

Professional judgment and ability to refer students to other College resources, services, or advising as appropriate.

Demonstrated ability to work independently, collaboratively, and respectfully in a complex and diverse academic environment.

Ability to interact effectively and communicate clearly, orally, and in writing with students, faculty and staff.

Excellent planning and organizational skills.

Willingness to be innovative, take intellectual risk, and learn from mistakes.

Ability to meet deadlines and perform well under pressure.

Extensive knowledge of academic support services in a diverse higher education community.

Demonstrated ability to develop academic support programs supportive of an increasingly mobile and technology enhanced environment.

Ability to uphold the University’s commitment to inclusive excellence in a diverse educational community.

Strong technology skills, including proficiency in MS Word, Excel, One Drive, and Zoom.

Experience with Starfish, Brainfuse, and Ellucian Colleague is a plus.

Thorough organizational and planning skills with attention to detail and follow-through.

Working Conditions/Physical Demands Work is normally performed in a typical office work environment.

May spend extended periods at terminal, on telephone, or operating other office machines. There will be regular interruptions to assist students, visitors and staff.

May require some lifting of equipment and/or boxes of supplies.

The position is based on the Regis campus in Weston; should be comfortable working in a remote…