Pharmacy Customer Service Associate

Pharmacy Customer Service Associate at Walgreens

Base pay range: $17.94/hr – $20.00/hr.

• Model and deliver a distinctive and delightful customer experience.
• Register sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service.
• Assist the pharmacist under direct supervision in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions.
• Engage customers and patients by greeting them and offering assistance with products and services, resolving issues, and answering questions to ensure a positive experience.
• Share customer service best practices with all team members, including interpersonal habits and Walgreens service traits.
• Recommend items for sale, including trade‑ups and companion items.
• Process voids, returns, rain checks, refunds, and exchanges, and take customers to the OTC aisle when possible.
• Keep counters and shelves clean and well merchandised, take inventory, and maintain records.
• Perform duties assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, such as entering patient and drug information, filling prescriptions, verifying medicine, and checking for interactions.
• Report prescription errors immediately to the pharmacist and adhere to company policies and the Walgreen Co. Pharmacy Code of Conduct.
• Handle telephone calls that do not require pharmacist attention, including those to physicians.
• Process manual claims for third‑party program prescription services and perform other clerical duties as assigned.
• Assist the Pharmacy Department with inventory management and warehouse activities.
• Ensure compliance with state and local laws regarding regulated products.
• Construct and maintain displays, including promotional, seasonal, and sale merchandise.
• Assist with separation of food items and product placement as specified by policies.
• Maintain a working knowledge of store systems and equipment.
• Provide customer service in the photo area, including digital passport, poster print, and creative machine services.
• Assume web pick‑up responsibilities by monitoring orders in Picture Care Plus, picking items, and delivering orders to customers.
• Assist with exterior and interior maintenance, ensuring a clean, neat, and orderly store appearance.
• Comply with all company policies, maintain respectful relationships with coworkers, and complete special assignments.

• Earn and maintain PTCB certification through the designated training program and/or state‑required certification or registration.
• Attend training and complete PPLs requested by Manager or assigned by corporate, and acquire continuing education credits.
• Maintain knowledge and skills in healthcare and pharmacy, including latest news and developments.

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekend hours.

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer strong math skills for accurate prescription filling.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

Not Applicable

Full‑time

Other

An Equal Opportunity Employer, including disability/veterans. We will consider employment of qualified applicants with arrest and conviction records.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please   If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser