Registered Client Service Associate

Company Description RBC Wealth Management, part of Royal Bank of Canada (RBC), provides trusted wealth management solutions to individuals, families, and institutions worldwide. Backed by more than a century of experience and the strength of Canada’s largest bank, the firm offers private banking, credit, investment management, asset management, and estate and trust services. Its integrated team of experts focuses on helping clients manage and grow their wealth in line with their values and long-term goals.

In the United States, RBC Wealth Management operates as a division of RBC Capital Markets, LLC, serving high-net-worth and institutional clients with a broad range of investment products and services. The organization emphasizes a client-first approach, delivering tailored advice while maintaining strong regulatory and investor protection standards.
Role Description The Registered Client Service Associate is a full-time, on-site role based in Westport, CT. The associate supports financial advisors by delivering high-quality client service, including responding to client inquiries, processing account transactions, and assisting with onboarding and documentation. Daily responsibilities include preparing reports and presentations, maintaining accurate client records, and coordinating meetings and communications to ensure a consistent client experience.

The role also involves liaising with internal departments on operational and service issues, tracking follow-ups, and helping ensure compliance with firm policies and regulatory requirements. The associate contributes to the overall efficiency of the team by proactively identifying process improvements and supporting special projects as needed.
Qualifications

• Strong client services and customer service skills, with a focus on building trusted relationships and delivering a high-quality experience.
• Experience in customer support and handling inquiries, issues, and requests in a professional and timely manner.
• Excellent communication skills, including clear verbal and written communication with clients and internal partners.
• Foundational knowledge of finance and investment concepts, with the ability to learn and apply firm products and services.
• FINRA registration (e.g., Series 7 and 63 or equivalent) or ability to obtain registration within required time frames.
• Strong organizational and time-management skills, with attention to detail and accuracy in documentation and reporting.
• Proficiency with office productivity tools and CRM or client management systems.
• Ability to work collaboratively within a team environment and uphold high ethical and professional standards.
• Prior experience in wealth management, banking, or a financial services environment is preferred.
• Associate or bachelor’s degree in finance, business, or a related field is beneficial.