Fulfillment Manager

Job Description

We are seeking a hands-on, detail-oriented Fulfillment Manager to lead inventory and logistics operations in a regulated environment. This role is pivotal in ensuring accurate inventory control, efficient order fulfillment, and compliance with ISO 13485:2016 and CE Mark standards. The ideal candidate will bring experience in regulated industries, ERP systems, and team leadership, with a proactive mindset for process improvement.

Duties & Responsibilities

Inventory Management

• Oversee daily inventory operations: receiving, storage, and stock movement

• Lead cycle counting and reconciliation processes; identify discrepancies and drive improvements

• Strengthen inventory controls within Quick Books Inventory and Warehouse module

• Ensure traceability through serial/lot number control in compliance with ISO 13485:2016 and CE Mark

• Collaborate with Senior Director of Operations on forecasting and inventory optimization

Fulfillment & Logistics

• Manage pick, pack, and ship processes to meet KPIs and SOP standards

• Coordinate domestic and international shipments, ensuring regulatory documentation is complete

• Identify and implement fulfillment process enhancements

ERP Transition & System Development

• Support ERP system selection, implementation, and training

• Collaborate cross-functionally to map workflows and migrate data from Quick Books

• Drive continuous improvement in ERP utilization and reporting

Compliance & Documentation

• Ensure fulfillment and inventory practices align with ISO 13485:2016, FDA, MDR, and other standards

• Maintain detailed records of inventory movements, traceability, and shipping documentation

• Participate in audits and contribute to CAPA investigations

Team Leadership

• Supervise inventory and fulfillment staff; provide training, direction, and performance feedback

• Foster a culture of safety, quality, and accountability

Required Experience & Skills

• 5+ years in inventory, logistics, or fulfillment—preferably in medical device or regulated industries

• Experience with Quick Books inventory/fulfillment; ERP implementation or usage

• Familiarity with domestic/international shipping software and documentation

• 2+ years of team leadership experience

• Strong communication, organizational, and analytical skills

• Ability to lift up to 50 lbs and work on feet for extended periods

• Forklift experience (certification provided)

Preferred Qualifications

• Understanding of ISO 13485:2016 and quality system requirements

• Experience managing fulfillment in a medical device company

Education

• Bachelor’s degree in Supply Chain, Business, Operations, or related field

Compensation & Benefits

• Competitive salary based on experience

• Performance-based bonus

• Comprehensive benefits package including health, dental, and 401(k)

• Paid time off and holidays

• Professional development opportunities

Qualifications:
Qualifications

2-3 years management experience,

Order fulfillmnet

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation:
$70,000-$70,000 per year