Shift leader, Restaurant​/Food Service

At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us.

We are looking for experienced, passionate Shift Leaders to grow with us!

At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you’re a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you!

If you’re ready to lead with heart, inspire others, and be part of something bigger,
NAYA is the place to make it happen.

General Manager

$20 - $22

We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including:

• Competitive pay and Weekly Tips to recognize your impact
• Medical, dental, and vision insurance to keep you healthy and thriving
• Commuter benefits to make life easier
• Employee discounts and free NAYA meals — because we believe in enjoying what we serve
• Growth opportunities at every level — we invest in developing leaders from within
• More on the way!

At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success.

The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment.

• Ensure store profitability by driving sales, controlling labor, and managing cost of goods.
• Oversee preparation and service of all food and beverage items, ensuring they meet NAYA’s recipes, portioning, and quality standards.
• Manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes.
• Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies.
• Review and manage daily time punches to address any time clock issues.
• Control cash and receipts through adherence to cash handling and reconciliation procedures.
• Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs.

• Hire, train, coach, and evaluate team members in conjunction with the General Manager.
• Lead by example with a guest-first mindset, fostering a positive and productive environment.
• Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes.
• Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks.
• Resolve conflicts and escalate issues as needed to the General Manager.
• Model and uphold HR policies, ensuring team members have access to available resources.
• Develop team members by training successors and delegating responsibilities.

• Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach.
• Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA’s community reputation.
• Promote NAYA’s catering services and assist in taking orders as needed.
• Can execute all catering and third party orders with ease, understanding the importance of on time delivery.
• Make eye contact, greet guests warmly, and ensure the team upholds these standards.

• Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics.
• Perform cash counting, banking/deposit tasks, and manage discounts and promotions.
• Handle guest incidents and worker’s compensation reports when necessary.

• Has mastered kitchen operations, COGS and labor management, line service and throughput.
• Handle delivery issues and third-party dispatches promptly and efficiently.
• Ensure the store is…