Sales Lead - PT

As a Sales Lead (SL), you model great selling behaviors – you love selling our products and make the customer experience exceptional by sharing your knowledge with your team and your customers. Your desire to lead the team and manage the store supports the achievement of sales goals, efficiencies and operational excellence. As a leader, you mentor and support customer service associates, developing their expertise to be successful in their Paper Source careers.

In this role, you support the store and work collaboratively within it to ensure the best experience, making sure our customers are satisfied and come back to shop again and again.

• Create memorable shopping experiences that make customers look forward to coming back because of the consistent, friendly and informed service you provide and model for the store team.
• Ensure a vibrant store through flawless execution of Visual Merchandising & Replenishment standards, committing to a neat, tidy, shoppable and inviting presentation.
• Leverage key campaigns and services, such as new item launches, promotions and enterprise orders, to actively sell and engage in conversation with every customer.
• Help develop employees by sharing your knowledge and supporting their understanding of the different areas in the store.
• Ensure efficient execution of store operations by directing work with timely management of receiving, returns and other day‑to‑day processes, understanding issues of shrink and expenses when running the store.
• Identify opportunities for continuous improvement in operations, communicating and sharing with your team and pod to enhance the store experience for both customers and fellow employees.
• Communicate effectively and collaboratively with the store team.
• Give feedback honestly and respectfully to the store team when appropriate.
• Drive results during assigned Manager on Duty (MOD) segments – delivering sales and behaviors that meet the store’s performance targets.
• Lead merchandising and replenishment efforts during assigned MOD periods.
• Open and close the building, ensuring the safety of our employees and customers.
• Ensure compliance with company standards as they pertain to safety, customer experience and all store operations, including asset protection (controlling shrink, expense and payroll).
• Work on the selling floor, which requires physical activity (prolonged standing, repetitive bending, lifting, climbing).

• Understand and deliver excellent standards of service.
• Continue to grow knowledge of product/market and current cultural trends.
• Solid operational knowledge to run the store.
• Proven experience training employees.
• Solid decision‑making skills.
• Proven ability to communicate effectively and work collaboratively.

• Prioritize customer experience above all else.
• Communicate feedback effectively with others.
• Work collaboratively with and through others.
• Delegate effectively and work through others.
• Be curious and continue to develop deep knowledge about the industry.
• Support results through observation and development of store team.
• Enjoy working with people and value them.
• Have a can‑do attitude and be a team‑player.
• Be well‑organized and manage time efficiently.
• Shift gears quickly, prioritize and multi‑task in an ever‑changing work environment.
• Use good judgment when making decisions.
• Remain calm, cool and collected when situations escape.
• Take responsibility for own actions.
• Be open to feedback and reflect on this insight to develop and grow.

As an affirmative action employer, Barnes & Noble hires qualified people to work for its Paper Source subsidiary to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions—including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employment—will be conducted without regard to self‑identified, perceived or actual age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self‑identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances, and will comply with all applicable laws.

• Mid‑Senior level

• Part‑time

• Sales and Business Development
• Industries:
  Retail