Visual Merchandising Lead: Elevate In-Store

Location

This position is located at 561 Post Road East, Westport, Connecticut, 06880 United States

The Visual Merchandise Manager directs the merchandising, product flow, and display while supporting daily operations to create an inspiring and dynamic experience for the customer.

Customer Experience

• Partners with store leadership in managing product flow and visual execution while empowering the team to prioritize the customer
• Takes a forward-thinking approach to the customer experience, in-store marketing, merchandising, and display
• Fosters a creative community to drive sales and create a compelling store environment

Leadership + Team Management

• Builds productive relationships with members of the store team and brand partners contributing to a culture of strong communication and teamwork; actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
• Communicates visual direction and collaborates with team to set priorities
• Develops experts to strengthen merchandising and display skills to support visual process and execution
• Supports the Store Manager in identifying and onboarding external talent; invests in internal employee engagement to retain a diverse team and fuel internal growth
• Utilizes brand resources to teach standards of product flow and merchandising; develops teams’ product knowledge to appeal to the local customer

Visual + Business Operations

• Manages the visual direction from planning through execution to meet Company expectations, budgets, and timeline while strategizing according to individual store characteristics
• Assesses store business using Company reporting tools to identify merchandising and display opportunities
• Collaborates with team to strategize effective shipment process utilizing reporting and business analysis to maximize selling; creates strategies for replenishment and recovery of sell-through and markdowns
• Contributes to a customer-first philosophy flexing schedule to the needs of the business and supporting operations, plant care and zone coverage as needed
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication +Relationships

• Provides global product and visual feedback to Store Manager and Field leadership; submits store environment photos to highlight merchandising and display updates
• Checks in with leadership to maintain communication and ensure completion of store directives and projects
• Embraces a culture of development by protecting time with direct reports and consistently delivering feedback for individual personal growth and succession planning
• Contributes to positive team morale through brand and store initiatives, such as employee recognition and team building activities

• Terrain Brand fan
• 3+ years store visual merchandising and leadership experience
• Strong merchant skills and a history of delivering financial results
• Experience with floor planning
• Proven record of developing great talent
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law.

We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.