Consumer & Business Banking Senior Relationship Banker, Westport, MA

Consumer & Business Banking Senior Relationship Banker, Westport, MA

Join to apply for the Consumer & Business Banking Senior Relationship Banker, Westport, MA role at Santander Bank, N.A.

Country:
United States of America

Your Journey Starts Here Santander is a global leader and innovator in the financial services industry. We believe our employees are our greatest asset and focus on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. Continuous learning and development are prioritized, enabling you to thrive both professionally and personally. You will connect and collaborate with talented colleagues worldwide, sharing insights and driving innovation together.

Join us where you are supported by a culture of engagement and a commitment to your success.

• Independently manage a portfolio of high value consumer clients and small business customers.
• Deepen relationships with new and existing customers through early engagement calls and regular outreach.
• Act as the expert on Santander products and services, articulating benefits based on customer needs.
• Assess customer needs, ask probing questions, and identify opportunities to help them achieve financial goals.
• Recommend and deliver needs‑based solutions, introducing key partners when appropriate.
• Collaborate with team members and partners to achieve branch goals and drive overall performance.
• Participate in joint calling with product partners to generate and deepen relationships with business customers.
• Ensure an elevated customer experience with personalized, seamless, and attentive service.
• Engage customers through digital platforms to enhance interactions and educate them on self‑service options.
• Employ critical thinking and problem resolution skills to address client inquiries and challenges effectively.
• Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
• Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
• Support nearby branch locations as business needs arise.

• High school diploma, GED or equivalent; business management, finance, or related field required.
• Bachelor’s Degree in a related field preferred.
• 5+ years of experience selling products and/or services in an incentive‑based environment, or 2+ years in financial services acquiring new client relationships and developing existing ones, required.
• 12+ months of successful Santander experience related to the role, endorsed by District Executive, District Operations Manager, and Region President, required.
• 12+ months of customer service experience in a high‑volume, fast‑paced environment, required.
• Motivated to help people achieve financial goals.
• Strong financial acumen with general knowledge of consumer and small business products, including lending.
• Proven track record in sales and cross‑selling products and services.
• Ability to manage a portfolio of clients effectively.
• Excellent communication, consultative, and influence skills, both verbal and written.
• Proficient in using the phone and digital tools to engage customers.
• Credible, trustworthy, and professional image at all times.
• Ability to work in a fast‑paced, multi‑priority environment.
• Basic computer and math skills.
• Able to work branch hours, including weekends and evenings.

• Established work history or equivalent experience.
• Experience with Microsoft Office products.

Base Pay Range –
Minimum $52,500.00 USD,
Maximum $87,500.00 USD.

Link to Santander Benefits:
Santander Benefits - 2025 Santander OnGoing/NH eGuide ()

We embrace a strong risk culture; all professionals at all levels are expected to take a proactive and responsible approach toward risk management.

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,…