Meter Office Administrator

Union Represented Position

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Location:

Westwood, MA Department:
Meter Technical Operations

Schedule:

Monday–Friday, 9:00 AM – 5:30 PM Starting Pay Rate: $35.51 p/hour;
Eligible for automatic increases to maximum job rate in accordance with the Labor Agreement.

The Meter Operations Administrative Coordinator provides administrative, scheduling, and operational support for Meter Operations, Meter Technical Administration, and Collections-related activities. This role is responsible for coordinating field and office workflows, processing meter-related transactions, maintaining employee schedules and timekeeping records, supporting customer and internal inquiries, and ensuring the accurate processing of metering and billing information. The position serves as a key liaison between field personnel, customers, and internal departments to support safe, efficient, and reliable business operations.

Administer employee timekeeping functions, schedule changes, and absence reporting. Maintain accurate attendance and scheduling records. Support workforce scheduling and coordinate staffing coverage as needed.

Process and complete warrants in accordance with departmental procedures. Prepare and assemble work packages, supporting documentation, and records for Meter Technical Administration and Collections-related activities. Ensure records are complete, accurate, and available for field and business operations.

Utilize SAP and metering-related applications, including Service Suite, Mobile Workforce Management (MWM), Historical Dashboards, and other related systems. Investigate, process, and resolve failed transactions, system exceptions, and field-reported errors. Maintain data integrity across metering and operational systems.

Dispatch work and operational information to field personnel through telephone, Service Suite, and other communication platforms. Respond to inquiries from internal departments and, when appropriate, external customers. Assist in scheduling customer appointments and coordinating field activities. Contact customers, landlords, and other stakeholders to obtain or verify information related to service work and field investigations. Initiate service disconnects and reconnect work orders and process requests for special account handling.

Coordinate field investigations, terminations, pole cuts, and manhole cuts with appropriate company personnel and departments.

Create, review, correct, and process meter orders. Resolve meter discrepancies and Omni system corrections. Process billing transactions associated with meter order activities. Ensure timely and accurate completion of meter-related transactions and supporting documentation.

Perform administrative and clerical functions required to maintain departmental operations and workflow continuity. Monitor and work from various reports and operational queues to support field employees and business processes. Maintain records, files, correspondence, and operational documentation.

Assist Supervisors and Managers with special projects, initiatives, reporting, and operational assignments. Participate in process improvement initiatives and support departmental goals.

Train and mentor employees within the same job…