Manager, Digital Commerce Operations

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At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold.

You’re encouraged to break it and create something better.

• Own end-to-end NPI setup and digital product readiness, ensuring products are created, enriched, validated, and available to the appropriate channels on time.
• Lead PIM administration and product-data governance, including hierarchy, attributes, titles, descriptions, imagery, supporting assets, and channel-specific requirements.
• Manage product-data and catalog workflows across PIM, Salesforce Commerce Cloud, Rithum, marketplace platforms, and connected feeds and integrations.
• Partner with Product, Merchandising, Planning, Creative, GTM, and channel owners to close content, pricing, inventory, and asset-readiness gaps.
• Own catalog distribution and marketplace feed health, including validation, activation, error monitoring, issue resolution, and launch quality assurance.
• Lead the Rithum operating relationship for Target+, Walmart, Tik Tok Shop, and other connected marketplaces, including integrations, platform issues, support tickets, and enhancements.
• Oversee marketplace order ingestion and fulfillment operations, including FBM workflows, integrations, exception management, and cross-functional issue resolution.
• Serve as the operational project manager and Enterprise Technology liaison across CRM, Mar Tech, website, and middleware platforms, coordinating tickets, defects, backlog priorities, roadmap items, and stakeholder updates.
• Maintain launch-readiness checklists, catalog-health reporting, product-setup trackers, standard operating procedures, and governance routines that reinforce visibility and accountability.
• Partner with channel leads on assortment, launches, pricing, promotions, and retail-event requirements while maintaining clear accountability between centralized operations and commercial channel owners.
• Identify and implement opportunities to automate workflows, reduce manual effort, improve data accuracy, strengthen integrations, and accelerate speed to market.

• Bachelor’s degree in Business, Marketing, Digital Commerce, Operations, Merchandising, or a related field, or equivalent experience.
• Three to five years of experience in eCommerce operations, marketplace operations, product operations, catalog management, digital merchandising, or GTM operations.
• Strong knowledge of NPI setup, product information management, catalog distribution, feed management, marketplace activation, and launch-readiness processes.
• Experience with commerce technologies such as Salesforce Commerce Cloud, PIM platforms, Rithum, CRM or Mar Tech platforms, marketplace portals, and order-management or fulfillment integrations preferred.
• Working knowledge of marketplace order ingestion, fulfillment operations, FBM workflows, product feeds, pricing, and inventory data flows.
• Experience managing technology tickets, defects, enhancements, backlogs, and roadmap communications across business and technical partners.
• Demonstrated ability to troubleshoot catalog, feed, integration, and operational issues across internal teams, marketplace partners, agencies, and technology providers.
• Strong attention to detail, data-quality judgment, project-management skills, and the ability to establish repeatable controls, documentation, and governance.
• Clear, collaborative communication skills with the ability…