Customer Service Lead – Hybrid, Center
Listed on 2026-10-16
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Customer Success Management, HelpDesk/Support
Eversource Energy in Massachusetts is seeking a senior Customer Service Supervisor to lead a 15-person team in a 24/7 contact center, delivering world-class service and coaching staff.
You will monitor performance metrics, handle escalations, drive process improvements, and collaborate with workforce management and resolutions teams to ensure first contact resolution and customer satisfaction.
For the Customer Service Lead – Hybrid, 24/7 Center position at Eversource Energy, we are reviewing applications now.
Full responsibilities and requirements are described in the listing above.
Learn more about the Customer Service Lead – Hybrid, 24/7 Center role in the description above.
We appreciate your interest in this position.
Join Eversource Energy and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
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