Optometric Assistant Part Time

Summary

The Clinical Specialist/Optometric Assistant is primarily responsible for helping ensure a great patient experience by preparing the patient for onsite and/or remote examination, completing pre‑exam diagnostic tests, and explaining each step of the process. The Clinical Specialist acts as a liaison between our patients and Optometrists and participates in the initial steps of a patient journey.

• Pay Class: Part Time, 0-19 hours
• Pay Rate: $17.75 to $26.63 per hour
• Union Position Compensation: Position provides competitive pay and benefits. Specific terms are set forth in the Company’s collective bargaining agreement with a minimum pay rate of $17.75 per hour plus incentive. Starting pay may vary based on experience to a maximum of $26.63 per hour. Incentive pay, wage upgrades, and overtime opportunities also available.

• Completing patient registration, gathering and submitting pertinent patient information including medical history and ocular health data into EMR.
• Assist onsite doctor with patient care and eye examinations. Clearly explain the preliminary testing process to patients, administer each preliminary test and accurately document the results in EMR.
• For patients with remote appointments, assist patients through the remote eye exam process including pre‑testing and specialty testing and accurately documenting results in EMR; initiate remote technician and remote doctor video conferencing; assist remote doctor and remote technician to complete additional testing required for a remote exam.
• After exam completion transition the patient to a retail associate, conveying the recommendations of the doctor to the retail associate.
• Have a strong understanding of MVC plans and be able to articulate plan benefits to patients.
• Pre‑authorize insurance in accordance with standard operating procedures.
• In partnership with the retail associates, schedule appointments and manage exam books according to company guidelines including contacting no‑shows and cancellations.
• Maintain patient flow to allow for doctor effectiveness.
• Answer patients’ clinical questions in person and over the telephone. Triage ocular emergencies and schedule annual eye exams.
• Maintain complete and accurate patient records according to company standards.
• Instruct patients on the insertion, removal, cleaning, care, and proper handling of their contact lenses.
• Place diagnostic contact lens orders for patients and stock. Notify patients when their contact lenses are available for dispensing.
• Have a working knowledge of contact lens brands and parameters. Accurately pull contact lens trials when requested by the doctor.
• Ensure a clean and healthy environment for our patients by maintaining doctor equipment and clinical supplies as well as ensuring equipment is covered nightly.
• Participate in specialized training of all responsibilities and complete required clinical certification(s).
• Ability to work flexible schedules to meet changing business demands to include traveling to other locations.

• One (1) year of related experience.
• Optical or healthcare background preferred.
• Medical office/business professionalism required.
• HS diploma, GED or equivalent related job experience.
• Training provided.

• Patient advocate.
• Excellent customer service skills.
• Ability to initiate immediate interaction, coordination, and collaboration with patients and team members.
• Very detail oriented and well organized.
• Ability to communicate clearly and effectively with other associates and patients.
• Work under stress with interruptions and deadlines.
• Energetic and self‑motivated.
• Team player.
• Excelling problem solving ability.
• Ability to multi‑task.
• Exhibit empathy in all interactions.
• Ability to read, analyze and interpret insurance forms.
• Follow procedures and instructions.
• Read English.
• Operate and enter data into electronic software platforms efficiently and accurately.

• Work changing schedules to meet business demands to include travel between stores.
• Work inside store location.
• Use computers, electronics tablets, and pre‑testing instruments effectively.
• Reach above shoulder…