IT Supervisor, Billing, Credit Collections; SAP hybrid

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g. H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

We have an exciting opportunity for an IT Supervisor - Application Development. This critical role is responsible for leading the design, development, maintenance, and enhancement of business applications for an enterprise (or in a designated major area of business e.g. Utility Group, Corporate Center, etc.). The incumbent works directly or through subordinates with customers, colleagues, and other key stakeholders to identify clients’ information requirements and seek out opportunities to construct new or modify existing applications that will enable clients to achieve critical business strategies, while at the same time educating the work force in the strategic use of technology in the business.

The position requires a high level of planning, organizing and work management skills, the ability to effectively delegate work, adherence to established development standards and work practices, and solid judgment/problem solving skills. The IT Supervisor works closely with software engineering, operations, and other functional IT areas that enable/support multi-platform application development. The main challenge of the application development process is achieving the optimum integration level of business systems, data and integration with communications technology and evolving technology.

The role is based in Berlin, CT or Westwood, MA

• Some level of Techno Functional exposure / experience on SAP CIS platform with knowledge of meter to cash end to end processes (e.g. FICA, device management, customer service).

• Additional areas of focus may include Agile methodology, emerging AI technologies, SAP systems, AMI advancements, and regulatory compliance to support our evolving business needs.

• Contribute to the development of technology roadmaps focused on resiliency, scalability, and long-term business value.

• Assist in managing budgets for application maintenance, vendor services, and technology projects in partnership with the Product Line Manager.

• Evaluate root cause solutions to reduce technical debt and improve system stability and data integrity.

• Support contract development, vendor negotiations, and ongoing vendor management activities.

• Promote a culture of accountability, customer-centric service, and continuous improvement across the team.

• Expertise in managing production support for mission-critical systems with a focus on operational stability and incident resolution.

• Familiarity with SAP, mainframe, and other utility industry standards and platforms.

• Experience managing outsourced IT services and cloud/hosted vendor relationships, including SLA tracking and compliance.

• Implement business system plans, directing development, release and maintenance of company business application and process control systems.

• Establish an environment to ensure project costs and schedules are properly estimated and controlled.

• On a continuous basis use critical leadership technique to effectively communicate with employees to establish and maintain a high level of motivation and sense of direction.

• Collaborate with Clients, vendors, industry consultants, and senior management to define acceptable service levels.

• Integrate activities with business unit and other IT departments to ensure the successful implementation and support of project efforts.

• Manage the reconciliation of client requirements with existing and/or projected computer capacity, capabilities and performance.

• Establish and maintain effective working relationships with key clients.

• Direct the overall deployment and activities of their staff and facilitate the resolution of situations brought to their attention that impact the cost, schedule or technical parameters of projects.