Pet Care Assistant

Pet Care Assistant role at Banfield Pet Hospital. The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets, and to ensure this is provided in a happy, welcoming, friendly and efficient manner.

• Prepare the treatment room for examination of pets and all necessary medical items and supplies (e.g. vaccinations, fecal loops, slides) for the veterinarian and/or veterinary technician. Set up fecals, smears, and skin scrapings as allowed by state rules and regulations.
• Maintain the flow of the Cycle of Service in accordance with the position. Provide client education regarding preventive care, Optimum Wellness Plans, and basic status of hospitalized pets. Serve as support to the Client Services Coordinator staff on an as-needed basis.
• Hold or restrain pets during examination, treatment, or inoculation.
• Prepare routine in-house laboratory tests (e.g. canine heartworm, feline leukemia, FIV, and canine parvovirus) as allowed by state rules and regulations.
• Monitor the comfort of hospitalized patients. Ensure the comfort of hospitalized patients by walking, exercising, feeding, and cleaning cages and pets (when approved by the veterinarian or veterinary technician).
• Bathe and dip pets when necessary to treat dermatological conditions (when advised by veterinarian or veterinary technician).
• Clean the surgical suite and instruments.
• Ensure cleanliness of the hospital including housekeeping tasks such as laundry, dishes, mopping, cage cleaning, trash collection and removal and instrument cleaning as outlined by hospital protocols.
• Other job duties as assigned.

• Ability to multi-task – manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills – reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Demonstrates strong written and verbal communication skills.
• Organizational ability – systematic approach to assignments; very orderly and able to turn confusion into order.
• Problem solving – ability to identify, analyze and solve problems; translates problems into practical solutions.
• Client service skills – ensures the team provides attentive, courteous and informative service; shows personal satisfaction from delivering great service.
• Intellectual ability – follows instructions delivered in oral, written or diagram format and can provide directions.
• Mathematical ability – basic arithmetic and unit conversion skills.
• Computer skills – comfortable using a computer and software (e.g., Microsoft Word, Excel, Outlook).

• Attitudes (will do):
  Initiative, Integrity, Cooperativeness, Flexibility, Independence, Tolerance for Stress / Resiliency.

• Special Working Conditions – ability to work at a computer for long periods; able to be around a variety of pets; may require more than 40 hours per week including weekends and evenings; able to perform duties with reasonable accommodations and physical requirements including lifting up to 50 pounds; ability to stand, walk, stoop, kneel, crouch, and climb; good hand-eye coordination and vision.

• Experience, Education and/or Training – High School Diploma preferred; must be at least 18 years old to perform radiography duties; one year related experience required with customer service preferred.

Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability.

Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.