Information Technology Desktop Support

250 Old Hook Road (MPV NJMD)
· Information Technology 9081 Westwood , NJ

Professional Full Time , Day Shift , 8

• Associates degree, High School Diploma, or GED preferred
• Higher education may be substituted for experience

• 1 – 3 years' experience in a hospital or physician practices setting
• 1 – 3 years' experience within a IT department or IT function

• Intermediate knowledge of Microsoft Office, troubleshooting IT issues, EMR implementation, service maintenance, and other IT concerns or issues
• Ability to multitask, can work in a fast paced clinical environment, can engage patients, peers, and supervisors in a dedicated, comforting, respectful and effective way and has the ability to adapt to change.

• Responsible for IT training of new providers and new staff hires
• Develops training documents , new workflows and reinforcing these workflows with existing staff
• Support – onsite support for all offices; workflow troubleshooting and development;
• Help Line coverage – employee EHR issues and Patient Portal Help Line
• Activates/deactivates employee logons and permissions
• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software.
• Assembles and installs PC hardware, investigates and resolves routing hardware and communications problems.
• Conducts setup of PC computers, including peripheral devices, laptops and smart phones.
• Meets monthly with providers and staff regarding initiatives and quality measures
• Creates and runs ad hoc practice management reports
• Audits users to ensure compliance with practice standards (HIPAA)
• Creates and updates Policy & Procedure Manual and distributes "Tip of the Week" newsletters
• Understands and uses all windows operating systems.
• Understands principles of data communications including Ethernet, modem, VPN setup and installation and problem determination resolution.
• Assists in evaluating end user needs and recommends appropriate equipment and software configurations.
• Other office and administrative responsibilities, assigned by supervisor or Physician, as deemed necessary.