Chief Operating Officer & Chief Nursing Officer

Chief Operating Officer & Chief Nursing Officer

Overview

Ardent Health is a leading provider of healthcare in communities across the country. With a focus on consumer‑friendly processes and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. We are driven by our purpose of caring for people: our patients, our communities and one another.

• 30 hospitals

• 280 sites of care

• 4,281 beds

• 24,000+ team members

• 8,200+ nurses

• 1,800+ aligned providers

• 5.8M annual provider encounters

• 421 medical residents

Job Overview

We have an exciting opportunity to join our leadership team at Pascack Valley Medical Center as the Chief Operating Officer and Chief Nursing Officer (COO/CNO). As a member of the senior management team, the COO/CNO will actively participate in strategic, operational, and financial decision‑making, working closely with the CEO to ensure achievement of adopted goals and strategies. The COO/CNO will establish systems and organizational structures to support the overall vision and strategic direction, assess operational strategies, performance metrics, and financial opportunities to execute.

Responsibilities

• Provides administrative direction, evaluation, and coordination of the functions and activities for the operation of assigned clinical and non‑clinical departments.

• Collaborates routinely with the CEO concerning policy recommendations and suggested courses of action pertinent to the efficient operation of assigned departments.

• Manages the implementation for major strategic, clinical and/or operational initiatives.

• Mentors and develops leaders, fostering achievement of goals and objectives, high‑performing leadership practices, collaboration, and innovation.

• Guides department leaders in establishing measures of performance, increased productivity, quality improvement, and cost management.

• Enhances quality outcomes by partnering with leadership for shared clinical decision making, but maintain overall responsibility for all patient care. CNO has overall responsibility for patient care.

• Collaborates with directors in hiring, orientation, evaluation, discipline, and education of clinical staff.

• Assures the flow of information and decision‑making is bi‑directional and horizontal among all professional nurses, the CNO, and the leadership team.

• Establish and enhance a culture of evidence‑based practice in clinical and management initiatives.

• Approves nursing policies, nursing standards of patient care, treatment, and services.

• Integrates nursing practice with the mission, vision, philosophy, behavior standards, and values established by the organization.

• Ensures that the care delivery system promotes continuous, consistent, efficient, and accountable patient care.

• Initiates, coordinates, and enforces policies and procedures.

• Leads and manages change through influence to achieve performance.

• Actively participates in Board of Trustees, Medical Staff, and community meetings.

• Strategizes and drives process improvements. These may focus on innovative care delivery and operational models designed to improve clinical services, outcomes, patient throughput, and patient safety.

• Promotes the use and implementation of technology in order to streamline operations, facilitate communications, and optimize work processes.

• Collaborates with other teams for the implementation of programs, policies, and procedures that address how patient care needs are assessed, met, and evaluated.

• Ensures patient and family centered care is comprehensive, coordinated, and monitored for effectiveness through a quality improvement model. This should result in outcome measures that outperform national benchmark statistics in clinical areas.

• Allocates financial, information, and human capital for improvement activities to ensure delivery of cost‑effective and efficient services to patients, physicians, and hospital departments.

• Serves as a member of the executive leadership team with a focus on building and supporting relationships with internal and external constituents and stakeholders and ensuring optimal operating effectiveness…