Customer Service Administrator

Customer Service Administrator

Location:

Wetherby

Salary: £25,870 plus discretionary company bonus

Hours:

Monday to Friday, 9am - 5pm
Benefits:
Hybrid working, 25 days holiday plus bank holidays, private health insurance, company pension, employee assistance programme, weekly fitness classes

A fantastic opportunity to join a supportive and thriving business based in Wetherby. As a Customer Service Administrator, you will provide a high standard of administrative support and customer service across the business. You will be the first point of contact for customer enquiries and will support the wider team with a variety of administration and communication tasks.

Due to continued growth, our client currently has two vacancies available within the team

This opportunity would suit someone looking to build a long-term career within an office-based environment and our client is open to candidates looking to take their first step into an office role.

• Responding to emails, phone calls and general enquiries in a professional and timely manner.
• Providing excellent customer service and support to clients and customers.
• Drafting correspondence and assisting with general administration.
• Carrying out customer surveys, analysing feedback and summarising key findings for Directors.
• Maintaining accurate records and updating internal systems.
• Supporting with onboarding new clients.
• Assisting the wider team with ad hoc administrative duties.

• Previous office based experience (administration, customer service or similar)
• Excellent attention to detail.
• Strong verbal and written communication skills.
• Good organisational and time management skills.
• A positive and proactive attitude.
• The ability to build rapport and maintain strong working relationships.
• A professional and confident telephone manner.
• Comfortable using initiative and managing workload effectively.
• Enthusiastic and keen to learn.