Customer Support Consultant​/Lab Liaison

Are you ready to make a meaningful impact on the world of veterinary diagnostics? Join our growing Lab Liaison Team! Our collaborative, solution-driven team excels at problem-solving and customer outreach. If you’re passionate about teamwork, continuous learning, and providing an exceptional customer experience, this is an opportunity for you.

• Provide proactive customer outreach and resolve issues promptly to ensure an optimal customer experience.
• Collaborate with team members across IDEXX to research and resolve Reference Lab customer concerns and testing issues.
• Maintain strong internal and external customer relationships through professional, clear, and empathetic communication.
• Support quality management systems and compliance requirements.
• Contribute to team growth through active participation in development programs and collaborative knowledge sharing.

• High School diploma or equivalent required;
  Associate or Bachelor’s degree preferred.

• Strong customer service and interpersonal skills with experience in building and maintaining relationships.
• Ability to work collaboratively in a team-oriented environment, including across international teams and diverse cultures.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly and professionally.
• Analytical and problem-solving skills to research and resolve issues effectively, using critical thinking to make sound decisions.
• Proficiency in Microsoft Office and other relevant systems, with technical aptitude to learn new tools, lab processes, and diagnostic terminology.
• Commitment to continuous learning and improvement, staying current with evolving processes, tools, and industry standards.
• Ability to handle challenging conversations with professionalism and empathy, ensuring customer needs are met throughout the process.
• Strong attention to detail and dedication to data accuracy and integrity to support compliance and quality standards.

What You Can Expect From Us:

Annual rates targeting: 33k

Opportunity to do meaningful work where you positively impact the lives of people and pets all over the world

This is a full time (37.5 hr / wk), day-shift role with scheduled shifts Mon-Fri 9:00 am to 5:30 pm. The shifts and hours may vary slightly depending on business needs. Reliable and dependable attendance is an essential function of this position.

• This role involves extended periods of sitting and frequent use of phones and computers.
• Occasional lifting of items up to 25 pounds may be required.
• Visual and auditory acuity is necessary for accurate computer work and effective phone communication.

• This position is based in the Wetherby Lab.
• Strict adherence to all safety standards, protocols, and protective measures is required to ensure a safe working environment.