Customer Service Representative

Customer Service Executive. £30,000 + Bonus/Commission + Excellent Benefits. Based Wetherby

A consultative Inbound customer relationship role that does not involve any cold calling or prospecting.

This company offer an incredible working culture. You will work alongside some amazing people. The culture promotes positivity, honesty, teamwork, incredible training and career advancement.

To be considered for this role, your personality and outlook on life must match their culture. They want to see confidence & positivity, without ego. An inquisitive mind, a determination to succeed, but must be a team player. Sales or Customer Service experience is ideal.

Managing inbound calls and enquiries from pre-sales & after-sales customers, providing industry-leading advice and offering the best products/solutions for their lifestyle or project.

Acting as the first point of contact for any customer enquiries by telephone, email, or live chat to provide quotes & taking the opportunity to maximise sales through up-selling/cross-selling.

Management of the sales pipeline to track and manage potential sales and ensure we are winning quotes by following up with the customer.

Ensuring all daily admin is kept up to date, including contact us forms, Ebay, Amazon, Klarna and Livechat tickets.

Build great relationships with our customers and develop trust in our products/brand, as well as with our internal teams to contribute towards our ‘win together’ culture.

Assisting departments we work with closely, such as Purchasing, Operations and Accounts, with queries and actioning feedback to ensure data and processes are up to date.

Taking part in regular training sessions to keep your product knowledge up to date to be able to offer the best standard in our industry.

You don't need to be the finished article. But you do need to be credible, curious, and motivated by a sense of progression.