Scheduler​/Admin Support Serv

Overview

Join to apply for the Scheduler / Admin Support Serv role at Hartford Health Care
.

Location Detail: 1290 Silas Deane Hwy Wethersfield (10181)

Shift Detail: 8:00 am - 4:30 pm, Monday - Friday.

• Collaborates and communicates with professional and paraprofessional staff, schedules designated services with staff, clients, families and other providers to fill client needs. Ensures the timely and accurate delivery of services based on customer expectations and staff availability.
• Schedules services for care management team
• Applies organizational and detail oriented skills to utilize computer and manual scheduling system to assign staff
• Demonstrates understanding of scheduling process and is able to track overtime, weekends, holidays, evenings and arranges staff replacements for care management team
• Exhibits strong customer service skills through positive, helpful interactions
• Exercises judgment and prioritizing in making independent decisions within scope of responsibilities
• Coordinates care team services with ancillary services
• Communicates variances in schedule for any care management team member and notifies appropriate internal/external customer
• Identifies and reports patient service issues
• Effectively produces and distributes weekly schedules and revised schedules for team members
• Orients paraprofessional and professional staff to the scheduling process
• Participates in care management team conferences
• Communicates with care management team and other departments regarding billing and payroll issues
• Maintains active record and filing

The position involves other duties and will actively participate in the performance improvement process known as H3W. Performs other duties as assigned.

Education
:
High School diploma or equivalent; one year college or business school, preferred

Experience
:
Two years experience in managing multiple priorities and tasks including interacting with customers preferred. Experience in health care preferred.

Skills
:
Computer literate; data entry and typing skills; telephone skills, bilingual preferred

• Seniority level Entry level
• Employment type Full-time
• Job function Administrative
• Industries Hospitals and Health Care