Labor Department Community Services Representative Hybrid SH

The State of Connecticut , Department of Labor (CT DOL) is recruiting a Labor Department Community Services Representative located in Wethersfield, CT.

• Full-time, 40 hours per week
• First (1st) shift
• Monday
  - Friday

The Department of Labor (CTDOL) is committed to protecting and promoting the interests of Connecticut workers. In order to accomplish this ever-changing environment, we assist workers and employers to become competitive in the global economy. We take a comprehensive approach to meeting the needs of workers and employers, and other agencies that serve them. We ensure the supply of high-quality integrated services that serve the needs of our customers.

The Benefit Payment Control Unit (BPCU) is responsible for the prevention, detection, and recovery of unemployment compensation over payments. The Benefit Payment Control Unit is recruiting a Department of Labor Community Services Representative. Telework is available, however, this position will require time in the office for training and as part of the regular duties. BPCU is a fast paced, production environment working with audits and the collection of overpaid unemployment insurance benefits.

Staff is required to respond to claimant inquiries as part of their duties.

This position requires that you have access to Federal Tax Information (FTI). The IRS mandates that all personnel that have access to FTI be fingerprinted for purposes of performing both State and Federal background checks. As such, you must successfully pass this background check to be considered for this position.

• Audit unemployment compensation accounts
• Answer inquiries from public via phone and email
• Assist with repayment processes
• Use of Microsoft Office Suite such as Outlook, Teams, and Excel

• Professional growth and paid professional development opportunities.
• A healthy work-life balance to all employees.
• State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loan forgiveness after 10 years of service.  for more information.

In the Department of Labor this class is accountable for providing client services in the areas of unemployment insurance, assessment of clients needs, placement of workers and employer services; in a Central Unit this class is accountable for performing basic technical tasks in the following functional areas: claims examination, benefit payment control and merit rating.

• Performs basic technical tasks within operational support functional areas of claims examination, benefit payment control and merit rating;
• Reviews employer protest to unemployment insurance benefit charges, researches issues and makes initial charge/non-charge decisions;
• Audits and recalculates employer tax rates based on protest determinations;
• Participates in compilation and dissemination of quarterly and annual employer accounts statements;
• Conducts fraud audits by reviewing quarterly cross match reports and automated files;
• Obtains information needed to verify over payments;
• Calculates over payment(s) amounts including penalties;
• Reviews, analyzes and corrects claims under a variety of special programs including military, federal, out of state or multistate claims and claims involving reduced hours, pensions, child support or shared work;
• Obtains and verifies data;
• Applies federal and/or state laws and guidelines to make monetary determinations and other disposition of claims;
• Reviews and processes special program claim appeals;
• Corresponds with employers, claimants and their representatives on variety of matters;
• Pr…