Bilingual IN & Manager

Overview

General

Purpose:

Responsible for proper control of rental (lease) accounts to ensure that payments are received on time. Responsible for the proper and timely delivery, service calls, and retrieval of merchandise. Has thorough knowledge of rental (lease) agreements, merchandise, and customer relations. Expeditiously handles non-renewed accounts. Conveys information to customers and maintains a constant level of communication with customers, co-workers, and management.

Benefits: We offer a 401K plan with a 4% match. We also offer an employee purchase program for the products we offer. Plus 6 paid Holidays. This is a family business with a hands on owner. We want you to make those plays your kids are in, or annual family events.

• Maintain accounts on the assigned route to non-renewed percentages that are at or below the company’s weekly close / open standard. Maintain company standard for collection, and growth of route.
• Delivery, retrieval, relocation, and service calls on rented (lease) merchandise.
• Collect monies from delivery of merchandise and from collection home visits. Provide security of monies while in the field.
• Maintain rented or leased units by making minor repairs when necessary; if major repairs are needed, ensure unit is returned to our service department for repair. When the unit is repaired, return the product to the customer’s residence promptly.
• Ensure that the rental agreement is accurate and verified prior to being delivered.
• Answer the phone in a pleasant and professional manner.
• Return merchandise, including all remotes, manuals, or other accessories, to store stock.
• Relocate merchandise if the customer moves without notifying the store. Pull files and work on information for recovery and/or generating new information.
• Handle customer service issues in a professional and timely manner.
• Maintain the assigned vehicle in proper working condition and appearance.
• Maintain proper care and security of inventory during transport, delivery, and pickup.
• Follow the Premier Rental-Purchase Pledge to serve customers in a friendly and professional manner.

• Responsible for cleanliness and organization of the back room, personal workspace, and the assigned company vehicle.
• Maintain product respect, transport, store, and deliver our inventory.

• Take customer order forms for the customers.
• Verify customer order forms.
• Commit to achieving customer and revenue growth.
• Assist in store cleaning.
• Assist the Store Manager and immediate supervisor in obtaining daily, weekly, and monthly goals.

• High school diploma, GED, or equivalent work experience.
• Must have a valid driver’s license and maintain that license.
• Must have one-year experience in a job requiring customer contact and complete the training program.
• Must be able to lift and carry loads up to seventy-five (75) pounds.

• A degree of precision, accuracy, coordination, and knowledge of operational procedures.
• Ability to understand oral and written instructions.
• Ability to read, write and perform arithmetic functions quickly and accurately.
• Ability to reason and make independent decisions.
• Ability to learn to manage situations with customers and associates.
• After training, working knowledge of all products in the inventory.

Work is performed in changing environments. Considerable walking, standing, bending, stooping, and lifting are involved. Due to the nature of the business, you must determine alternate solutions and deal with the pressures of multiple activities and changes. Additional hours before or after normal business hours may be required, but are not usual.

• Must be able to cope with the emotional and mental stress associated with dealing with people and situations.
• Required to use a hand truck to move merchandise.

Work is normally performed in the store, in the field, and in customers’ homes. In the field, a variety of conditions may be encountered, including moving merchandise in wide-open spaces, level spaces, across dirt, icy, or uneven surfaces such as gravel. Stairs, wet or slippery surfaces, narrow doorways, etc. may be encountered. Requires driving in various weather conditions as well as exposure to heat, cold, dust, and other uncontrollable conditions.

• Premier Corp. Training Sessions may be necessary.

Requires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and associates.