Customer Service Administrator

Location: Byfleet

Customer Service Administrator - Byfleet/Newhaw | Full-time | £30,000- £30,000

A busy engineering business is looking for an organised Customer Service Administrator to support a fast-paced office team handling day-to-day customer enquiries, job coordination and general admin.

This is a varied, customer-facing role where you’ll be the first point of contact, raising and updating job requests, coordinating schedules for a mobile team, managing changes, and making sure customers are kept informed - especially when plans shift.

Duties/attributes:

Handling inbound customer enquiries via phone and email
Raising job requests, updating job notes and keeping records accurate on the system
Coordinating diaries and allocating work based on location, availability and priority
Updating schedules and managing last-minute changes quickly and accurately
Chasing progress updates internally and keeping customers informed
Updating customer details and maintaining clear admin records
Supporting admin tasks linked to jobs, reports and paperwork
Liaising with customers and internal teams to keep day-to-day operations running smoothly

What we’re looking for:

Experience in a busy customer service admin / office support role
Confident, calm communicator with a strong phone manner
Highly organised with excellent attention to detail
Solutions-focused and comfortable thinking on your feet
Comfortable learning bespoke systems and working at pace

Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion.

Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd’s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you.

Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer