Team Administrator

Overview

Join us as a Senior Team Administrator and play a vital role in supporting education services that make a real difference to children and families. This full‑time permanent role is based in Dakota, 11 De Havilland Drive, Weybridge KT13 0YP, and offers hybrid working. You will be expected to work from the office at least two days a week on a rota basis, with core hours of 09:00‑17:00 to ensure full cover for operational teams and front‑line call lines.

The position is part of our dynamic Business Support Team within the Children, Families & Lifelong Learning directorate. It provides a varied and rewarding experience where you support education services and ensure smooth, efficient processes for frontline teams.

• Work collaboratively with education professionals and partner agencies to deliver timely and accurate support.
• Manage complex workflows, ensuring priorities are met and processes run seamlessly.
• Guide and support junior colleagues, fostering a positive and productive team environment.
• Process referrals and distribute reports.
• Liaise with professionals across Education and external agencies.
• Maintain accurate records, spreadsheets, and databases.
• Respond to telephone enquiries and provide clear, professional communication.
• Take and distribute meeting notes promptly to all relevant parties.
• Monitor timescales and provide performance information to support service delivery.

Essential:

• Basic DBS (Disclosure and Barring Service) check for regulated activity.
• Highly organised, proactive, and confident setting priorities and meeting deadlines.
• Skilled at using initiative and identifying opportunities for streamlining and process improvement.
• Comfortable taking ownership of specific areas and ensuring all aspects of workflow are completed to a high standard.

Qualities that will help you succeed:

• Excellent interpersonal skills and strong written and verbal communication.
• Experience handling confidential information in a customer‑focused environment.
• Ability to work under pressure and meet tight deadlines without compromising accuracy or quality.
• Resilience and adaptability to changing processes.
• Willingness to learn and develop new skills.
• Confidence in using initiative.
• Flexible attitude to changes in processes as the service requires.
• Strong administrative and organisational skills.
• Excellent communication and customer service.
• Ability to manage priorities and deadlines.
• Proficiency in Microsoft Office and digital tools.
• Experience supervising or mentoring staff.

Local Government Reorganisation (LGR) Surrey County Council is undergoing a move to two new unitary councils in April 2027. If you are employed by Surrey on 1 April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.

Please see more information here:
Information for applicants on Local Government Reorganisation - Surrey County Council

The starting salary is £30,647 per annum based on a 36‑hour working week.

• Option to buy up to 10 days of additional annual leave.
• A generous local government salary‑related pension.
• Up to 5 days of carer's leave and 2 paid volunteering days per year.
• Paternity, adoption and dependents leave.
• An Employee Assistance Programme (EAP) to support health and wellbeing.
• Learning and development hub where you can access a wealth of resources.
• Wellbeing and lifestyle discounts including gym, travel, and shopping.
• A chance to make a real difference to the lives of our residents.

We are a disability confident employer. If you have a disability on the application form and meet the minimum criteria, we guarantee you an interview. From application to your first day, we are committed to supporting you with any adjustments you need and warmly welcome you to join a workplace where everyone belongs.