Administrator - Healthcare

Job information

Location:

Weybridge, England, United Kingdom

Client /

Employer:

Occupop

Job reference: cf

Listing type:
Basic

EU work permit required:
No

Posted: 20.05.2026

This position plays a critical role in a front‑of‑house setting ensuring a customer focused approach, supporting and maintaining processes and systems to support the reception and administrative function. The role holder will participate in the day‑to‑day reception/administrative functions, delivering the service in a friendly, keen, professional manner. You will demonstrate a proficient communication of English language, in a diverse multi‑cultural environment.

You will be a proactive lead who will contribute to the success of the business objectives in a high‑quality setting.

1. Admin Management

• Oversee the daily operations of reception to ensure smooth running of services.
• Review diaries daily and ensure clinicians are aware of any available slots with a view to fill the gaps.
• Manage scheduling for clinicians and admin staff to optimise productivity and patient flow.
• Maintain a safe, clean, and organised working environment in line with health and safety standards.
• Ensure the practice has the necessary medical supplies, equipment, and IT systems in place for efficient functioning.
• Ensure the admin team provides a high‑quality patient experience by maintaining excellent service standards.
• Advocate high standards of customer care and create a positive and proactive approach to customer service.

3. Compliance and Regulations

• Ensure the administrative staff comply with all relevant healthcare regulations, including CQC (Care Quality Commission) standards, if applicable.
• Ensure patient data is managed in compliance with GDPR and other applicable data protection laws.
• Ensure administrative staff follow appropriate procedures to ensure a safe working environment.
• Assist in regulatory audits.

4. Strategic Planning and Development

• Work with the Centre Manager to develop and implement strategic plans, focusing on growth and sustainability.
• Identify opportunities to expand services, improve efficiency, and enhance the quality of care.
• Regularly review and report on performance, identifying areas for improvement.
• Maintain and develop relationships at all levels within the team, colleagues and referrers.

Qualifications & Education

• Good standard of general education, including English language proficiency suitable for a front‑of‑house, patient‑facing role.

Experience

• Previous experience working in a reception, administrative, or front‑of‑house role.
• Experience providing high‑quality customer service in a professional environment.
• Experience managing diaries, scheduling, or coordinating appointments.
• Experience working in a fast‑paced environment with competing priorities.
• Experience supporting or supervising administrative processes or teams.
• Excellent verbal and written communication skills, with the ability to communicate confidently in a multicultural environment.
• Strong organisational and time‑management skills with attention to detail.
• Ability to manage and prioritise workloads to ensure smooth day‑to‑day operations.
• Proactive, solution‑focused approach with the ability to identify and resolve issues.
• High level of customer care skills with a patient‑centred mindset.
• Competent IT skills, including use of administrative systems, scheduling software, and Microsoft Office.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Knowledge

• Understanding of data protection principles and confidentiality (GDPR).
• Awareness of health and safety requirements in a workplace environment.
• Understanding of safeguarding responsibilities and professional boundaries.

Personal Attributes

• Professional, friendly, and approachable manner.
• Reliable, flexible, and able to work independently as well as part of a team.
• Demonstrates initiative and leadership qualities.
• Committed to maintaining high standards and enabling improvements.

Staff would need to be available to work Saturdays, minimum of 1 per month and be on call on Sundays one a month and available to work should we open longer in the future.