Customer Support Administrator

£26,000 to £28,000

Are you looking to take the next step in your customer support career? Join a thriving and well-established business in Esher where your development truly matters.

We are on the lookout for a proactive and personable Customer Support Administrator to become a key part of a friendly, high-performing team. You will be working from modern offices, supporting valued customers, and playing a vital role in keeping operations running smoothly.

• Hybrid working - 2 days from home after probation
• Flexible working options
• 25 days holiday + bank holidays

• Manage a portfolio of customer accounts daily
• Process orders and coordinate delivery schedules
• Work closely with the Sales team to support business growth
• Track orders and ensure timely, accurate deliveries
• Build strong, lasting relationships with customers
• Provide product information and updates on orders/contracts
• Handle queries and complaints with confidence and care
• Support internal teams with administrative tasks when needed

• At least 1 year of office-based customer service experience
• Strong IT skills - ideally with SAP, Power BI, or advanced Excel
• Confident using the MS Office suite
• Excellent communication and relationship-building skills
• Hybrid working atter probation
• Own transport is essential due to location