Senior Manager, Commercial Support UKI & EMEA

This role is hybrid, based in Weybridge, UK.

Journey with us!

Combine your career goals and sense of adventure by joining our exciting team of employees! Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Summary

The Senior Manager Commercial Support, UKI & EMEA leads the commercial operations supporting Royal Caribbean and Celebrity Cruises across the UK, Ireland, and EMEA.

The role is embedded within the Royal Caribbean Commercial department and acts as a strategic business leader to brand commercial teams, ensuring the integrity and compliance of commercial agreements and systems across diverse markets are in place.

You will have high levels of autonomy and will business partner with Managing Directors, Sales Directors, Commercial Teams and Brand leads to drive the development of partner agreements and market structures that enable the Sales teams to deliver growth whilst effectively managing ROI and COS.

The role will engage leadership regularly and provide commercial insight summaries relating to effective distribution management performance.

About the Team

The Commercial Support team plays a pivotal role in managing the operational and contractual backbone of Royal Caribbean Group’s partnerships with third-party trade partners across the UK, Ireland, and EMEA. Their work ensures that all commercial agreements are properly executed, tracked, audited, and aligned with brand strategy and legal compliance.

The team operates within the Commercial department and collaborates closely with Sales, Finance, IT, Legal and Trade Support teams.

Team Responsibilities

• Contract lifecycle management Commercial Terms Agreements, Business Partnership Agreements, Trade Partner Agreements
• Audit and compliance : SOX audits, financial validations, internal controls
• Commission planning and payments :
  Override schemes, tactical bonuses, invoice processing
• System integrity and partner setup : AS400 / E2K, Sales Force, Tungsten
• Strategic support for brand commercial teams and field sales
• Cross-functional coordination with internal and external stakeholders

The team supports over
250+ trade partners across multiple jurisdictions and ensures financial accuracy and legal compliance in all commercial dealings.

Essential Duties and Responsibilities Team Leadership & Management

• Lead and motivate the team to ensure high standards of work and organisational engagement are achieved on a consistent basis.
• Ensure the commercial team has presence and representation within the organisation
• Coach and develop the team and strengthen business partnering whilst ensuring regular outputs are visible to the wider organisation

Commercial Effectiveness

• Provide continuous challenge and recommendations to the business leads relating to commission schemes, tactical schemes and trade agent booking incentives.

Contract Management

• Owns the creation, distribution, tracking, and legal filing of Commercial Terms Agreements (CTAs), Business Partnership Agreements (BPAs), and Trade Partner Agreements (TPAs) across UKI & EMEA

Lead Strategic Oversight of Business Partner Reporting and Data Governance

• Provide strategic leadership in managing Business Partner reporting and data governance, ensuring accuracy, integrity, and timely insights to support decision-making and operational efficiency
• Oversee weekly reporting processes, BPA lifecycle management, and Trade Partner profile administration, driving continuous improvement in onboarding, compliance, and system access across the organisation

Audit & Compliance

• Oversees SOX audit processes including weekly and quarterly validations of agency profiles and commission plans
• Ensures no commission payments are made to partners without signed agreements
  
  Maintains audit-ready documentation and liaises with internal audit teams

Commission Oversight

• Manages tactical bonus schemes and override commission payments
• Validates performance results and ensures accurate invoice processing via Tungsten
• Maintains a comprehensive override commission tracker
• Provides ongoing assessments of success / failure and provides recommendations to the commercial functions for future schemes

System Integrity

• Ensures correct setup and maintenance of agency profiles in AS400
• Leads territory code management for Field Sales Teams

Stakeholder Communication

• Coordinates tactical scheme communications to trade partners
• Acts as liaison between Legal, Sales, IT, and Finance teams

Project Involvement

• Supports the Royal X project transitioning from E2K to iTravel

Financial and Quantitative Responsibilities

• Manage 250+ complex contracts across multiple jurisdictions across UK & EMEA
• Oversee SOX audits to ensure all commission-linked Trade Partners are approved by brand Sales Directors
• Validate financial accuracy of commercial reports to prevent over payments on override commissions

Enhanced Responsibilities with Leadership & Strategy Focus

• Lead with vision, setting strategic…