German Customer Service Advisor

An excellent opportunity has arisen to work for our established client who are based in Weybridge, Surrey as a German Customer Service Advisor. You will have responsibility for dealing with customer enquiries and ensuring orders are processed accurately.

Job Type: Permanent

Working Hours:

Monday - Friday, 8am to 4.30pm / 8.30am - 5pm

Location:

Weybridge, Surrey - hybrid working  Benefits:

Generous holiday allowance
Pension contributions 4.5% matched
Yearly discretionary bonus
Life assurance 4
* annual salary
Flexible benefits platform
Independent financial advice service
Enhanced Employee Assistance programme
Shopping discounts with retailers As the German Customer Service Advisor, you will be responsible for:

Process sales orders and quotations
Develop relationships with customers and assist with any enquires
Respond to all inbound calls & emails quickly and efficiently
Ability to de-escalate calls and emails in an effective manner and know when to escalate to senior team members for resolution support
Work in a flexible manner to assist and support other areas of the Customer Service department and customers as and when necessary
Many other duties, full job description available upon request.  The successful German Customer Service Advisor will have the following related skills / experience:

Fluent in German and English, both verbal and written is essential

Experience of working in a busy and demanding environment.
Commercially aware
Ability to multitask with confident organisational skills
Excellent communication skills
Good working knowledge of MS Office
Previous experience of Oracle would be advantageous but not essential