Service Advisor

Overview

Service Advisor required in Weybridge, Surrey. Pay: up to £32,000 basic + £12k OTE.

Hours:

8am – 6pm, Monday – Friday, plus Saturday mornings on a rota. Join a leading automotive dealership in Weybridge as a Service Advisor and be part of a dynamic team dedicated to delivering exceptional customer service.

• Basic salary of £32,000 with an OTE of up to £44,000 including bonuses
• Generous bonus structure, averaging £1,000 per month, with additional incentives based on labour sales, service plans, extended warranties
• 22 days holiday plus bank holidays, with an extra day off on your birthday after one year of service
• Extra holiday entitlement after five years of service
• Opportunity to work with a prestigious customer demographic
• Supportive team environment with opportunities for career progression

• Welcome customers and assist with service booking appointments in a professional manner
• Advise customers on required services and work efficiently to ensure customer satisfaction
• Upsell service plans, warranties, and additional repairs where appropriate
• Manage customer enquiries and provide updates during the vehicle s service cycle
• Liaise with technicians and other team members to ensure timely completion of work
• Document all customer interactions accurately within the dealership’s CRM system using Kerridge and other main dealer software

• Proven experience as a Service Advisor within the motor trade, ideally with a background in premium or luxury brands
• Excellent communication skills and a proactive attitude
• Knowledge of Kerridge or similar dealership management systems
• Ability to speak confidently with a discerning customer demographic
• Organised, energetic, and able to thrive in a team environment
• Valid UK driving licence and a professional approach to customer service