IT Field Technician

• Location: Byfleet, Surrey KT14 7AG
  (office based with travel)
• Hours: 37 hours per week, Monday to Friday

As an IT Field Technician, you’ll play a key role in keeping our Colleagues connected, supported, and productive across multiple business locations. This is a hands‑on, varied position where no two days are the same, combining on‑site support, remote troubleshooting, and practical technical expertise within a modern workplace environment.

You’ll join a collaborative team and work with a broad range of technologies, making a real impact on the day‑to‑day experience of end users. We’re looking for someone who enjoys solving problems, takes pride in delivering excellent service, and is confident supporting people both remotely and face to face.

This role offers the opportunity to:

• Provide responsive onsite and remote IT support to end users across multiple business locations.
• Travel to divisional offices, sales offices, and lodge sites as required to deliver hands‑on technical support.
• Support and maintain modern workplace technologies within a hybrid Microsoft environment.
• Manage user accounts and devices across hybrid Active Directory and Entra .
• Support and administer Microsoft Intune‑managed devices and Microsoft 365 services.
• Help maintain SharePoint environments, including user access, document libraries, and site administration.
• Troubleshoot hardware, software, networking, printer, and connectivity issues efficiently and effectively.
• Configure and support laptops, desktops, mobile devices, printers, and peripheral equipment.
• Assist with onboarding and offboarding activities, including account setup, device provisioning, and access removal.
• Maintain accurate documentation, asset records, and troubleshooting notes to support continuous improvement.
• Liaise with third‑party suppliers and support partners, and contribute to IT projects, deployments, and office setups.
• Deliver a consistently high standard of customer service and communication in every interaction.

It’s important to us that you’re passionate about technology and committed to delivering an excellent level of service to colleagues across the Group. You’ll be someone who enjoys helping others, takes ownership of issues, and brings a practical, solutions‑focused approach to your work.

Our ideal IT Field Technician will bring:

• Previous experience in a field‑based IT support, desktop support, or IT technician role, with hands‑on knowledge of Microsoft 365, Microsoft Intune, SharePoint, Hybrid Active Directory, and Entra .
• Strong technical experience supporting Windows 11, macOS, and Microsoft server technologies.
• A proven ability to support end users across multiple locations and troubleshoot hardware, software, networking, and connectivity issues both remotely and on site.
• Experience with onboarding and offboarding processes, including account setup, device configuration, and user access management.
• A good understanding of networking infrastructure, Wi‑Fi, broadband, router configuration, and general connectivity troubleshooting.
• Experience supporting printers and multifunction devices in a busy business environment.
• A solid awareness of cybersecurity best practice and the importance of maintaining secure systems and user access.
• Strong communication skills, with the ability to explain technical issues clearly and confidently to non‑technical colleagues.
• A proactive, organised, and customer‑focused approach, with the confidence to work independently and manage travel between sites.

As a national company, some travel will be required in this role, so access to a vehicle and a valid UK driving licence are essential.

By joining Churchill Living, you’ll become part of a company that genuinely values its people. We’re proud to offer a competitive rewards package designed to support your wellbeing, recognise your contribution, and help you grow your career.

• Competitive salary plus car allowance
• 24 days holiday plus the opportunity to buy more or sell it
• Day off on your birthday
• Company pension contribution
• Wellbeing support including Employee Assistance Programme and Mental Health First Aiders
• Health screening
• Discretionary sick pay
• Group life assurance
• Charity fund matching
• Long service awards and peer‑to‑peer recognition scheme
• And much, much more!