Food Operations Manager

Location: Weybridge / London – primarily covering sites across West Sussex.
Hours of work: 37.5.
Contract Type: Permanent

An Operations Manager will oversee day‑to‑day management of multiple school catering locations, ensuring safe and consistent delivery of food service. You will lead teams to deliver and exceed operational budgets and KPIs, embedding the highest standards of compliance, safety and service quality.

• Take personal responsibility for your own health and safety and that of others, creating a culture of safety excellence.
• Own and manage health, safety or food safety issues identified through audits, inspections or events, ensuring effective improvements.
• Ensure full team compliance with Food Policies, including cultural, religious, ethnic, allergy and special diet requirements.
• Work with peers, customers and internal performance teams to develop menus based on operational and customer feedback.
• Maintain full knowledge of tender proposals and contracts, ensuring all commitments and promises are delivered.
• Build and maintain positive client relationships, attending scheduled meetings and managing agreed outcomes.
• Proactively plan succession, support staff progression and uphold all HR policies and procedures.
• Develop and implement operational improvements to drive standards, performance and consistency across all sites.

• Level 3 (or above) Food Safety Certificate and Intermediate Health & Safety qualification.
• Experience at Area Manager level in the food or hospitality sector, ideally with school catering and multi‑site management.
• Proven experience managing a full Profit & Loss account.
• Excellent presentation and communication skills.
• Ability to work under pressure, using initiative to solve problems effectively.
• Demonstrated ability to manage, lead and motivate teams.
• Strong working knowledge of Microsoft Word, Excel and PowerPoint.
• Solid financial and commercial acumen.
• Must hold UK driving licence for travel.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. ISS is proud to be a diverse and inclusive employer.