Head Of Retail; Director

Head of Retail

£100,000 + package | UK (Flexible Location)

We are working with a leading services organisation to recruit a Head of Retail to join their team in a national role.

This is an exciting opportunity to take ownership of retail performance across a diverse, multi-site portfolio, driving standards, consistency, and customer experience within a complex operating environment.

Reporting into senior leadership, you will be responsible for leading and developing retail performance across multiple sites, working closely with operational and commercial teams to ensure strong delivery and continuous improvement.

• Driving high standards across retail operations
• Supporting the delivery of strategic initiatives at site level
• Improving performance through effective analysis and action planning
• Leading and developing a small, geographically dispersed team
• Building strong relationships with internal stakeholders to achieve shared goals

This is a highly collaborative role, requiring a balance of strategic thinking and hands‑on engagement with sites.

We are looking for a commercially aware retail leader with experience in multi-site environments.

• A background in retail, food service, or hospitality
• Experience managing or influencing performance across multiple locations
• Strong stakeholder management and communication skills
• The ability to work effectively within a matrix organisation
• A collaborative, solutions-focused approach with a focus on delivery
• A passion for driving high standards and improving customer experience

• National role with broad exposure across a large, established organisation
• Opportunity to influence and improve performance at scale
• Work within a collaborative and forward‑thinking environment
• Strong package and progression opportunities