Head of Consumer Sciences and Product Intelligence

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories.

What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

The Head of CSPI is a critical enterprise leader for R&D, leading for consumer first always in everything we do. Working with category and OU teams across the enterprise, the role ensures that we create, develop, deliver and review our innovations and portfolio of products to ensure they win with consumers at the point of purchase and in use, deliver meaningful and noticeable superiority that drives growth across Oral Health, OTC and Wellness.

This role is also responsible in elevating the consumer centricity mindset in everything we do across the R&D community, across categories and OUs, and across the different R&D disciplines – Claims, Technology, Concept, Process, etc.

• Transform the R&D Consumer Understanding Capabilities, including qualitative and quantitative methodologies as drivers of liking and drivers of brand differentiation elements, early consumer ethnography, product stories, consumer claims, demos and visuals development, etc.
• Connect learnings with product design targets (from consumer desires to specifications) to design for superiority.
• Connect R&D Consumer Understanding Capabilities with Digital/AI, maximizing the use of digital personas and data analytics to accelerate access and depth of consumer understanding.
• Elevate Haleon’s competitive understanding across Categories and OUs, determining when and how testing, analytics or synthesis should be deployed to inform product, portfolio and communication decisions.
• Guarantee a close understanding of the competitive performance and claims in every market/category we compete.
• Drive a shared understanding of Innovation Fundamentals across the R&D organization (not only CSPI), including but not exclusively ideal product, Points of Difference, Points of Parity, from consumer delights to specifications, Understanding of the Brand equity desired/perceived gap, Concept and Product Drivers.
• As a result, the CSPI will deliver clear guidance on product attribute specifications that will deliver meaningful and noticeable superior products.
• Talent Development:
  Manage the CSPI organization, elevating engagement and capabilities and guaranteeing the proper talent progression.
• Identify the source of talent for CSPI / R&D.

• Business Leadership – Able to connect consumer sciences and product intelligence into tangible business outcomes, driving growth.
• People Leadership – Is able to demonstrate delivery through others across a global network of individuals & teams.
• Team Leadership – Is able to drive a highly engaged global team through remote management techniques.
• Experienced in dealing with multiple business priorities & categories – turning complexity into simple actions that drive our business.
• Has clear experience in driving novel methodologies of consumer sciences, driving knowledge that is actionable.
• Can lead the…