Customer Delivery Hub, Driver Technician Trainee 7.5t

About the role

As our Driver Technician Trainee 7.5t, you will be supported through our 3‑month trainee programme to become a fully qualified John Lewis Customer Delivery Technician with a C1 driving licence.

Once you’re fully trained, you will have the unique opportunity of bringing our distinctive John Lewis service right to our customers’ doors and installing the products they love into their homes (such as furniture, large electrical appliances, sound systems and TV sets) as part of a 2‑person delivery crew.

Due to the nature of these roles, we require all applicants to be 18 or over by their start date.

As a Driver Trainee Technician, you will be supported through our 90‑day Customer Delivery Driver trainee programme to become a fully qualified John Lewis Customer Delivery Technician with a C1 driving licence.

• Being an ambassador for the John Lewis brand with great customer service is your number one priority.
• Perform daily checks and assist in loading your vehicle with the daily deliveries while collaborating with the warehouse team.
• Show great respect and courtesy for the customer’s home, and handle unexpected situations to find the best possible solution for your customers.
• Installing various products (including wall‑mount TVs, integrated appliances and hard‑wired appliance installations). This will be completed efficiently and quickly for our customers and will demonstrate how they work once installed.
• Keep up to date with new products and technologies to perform your role at your best.
• Adhere to all legal driving regulations, including the Working Time Directive and EU regulations to maintain a safe working environment.
• It is important to note that the completion of the 90‑day programme will be based on the individual’s input into the programme and may vary based on training needs.
• Note that this role involves heavy lifting: you will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds and mattresses.

• UK B‑Category manual driving licence with no more than 6 points.
• Previous experience in a customer‑facing role.
• Great verbal communication skills both over the phone and in person.
• Good understanding of technology and an interest in installation.

• Prior experience in installation and customer delivery services.
• Previous role model or team leader experience.

Full‑time vacancy (41 hours per week). To work 4 days per week on a 5‑week rota, shifts include Monday–Saturday 06:00–17:00.

Some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early if we receive a high volume of applications, so we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application, please contact us as soon as possible.

We want all of our partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.