Customer Service Representative​/Inbound Call Center

Position: Customer Service Representative / Inbound Call Center
## Customer Service Representative / Inbound Call Center Apply:
Weymouth, MA:
Part time:
Posted Today:
End Date:
December 22, 2026 (30+ days left to apply):
R-22499
** If you are an existing employee of South Shore Health then please apply through the internal career site.
**** Requisition Number:
** R-22499
** Facility:
** LOC
0011 - 85 Columbian Street
85 Columbian Street Weymouth, MA 02190
** Department Name:
** SHS Customer Contact Center
** Status:
** Part time
** Budgeted

Hours:

** 20
* * Shift:
** Evening (United States of America)
Customer Service Representatives represent South Shore Hospital, and Answering Service clients by answering live telephone calls professionally, accurately, and efficiently. CSRs will provide callers with exceptional customer service and demonstrate call control while maintaining a high level of professionalism with each interaction including emergency scenarios.
Evenings (3:00pm-11:30pm), every other weekend (Saturday & Sunday Required) and every other company observed holiday
** Compensation Pay Range:**$18.20 - $26.00
** 1 - Manages internal and external calls for South Shore Hospital and the Brigham and Women / Dana Farber's Cancer Center in Clinical Affiliation with South Shore Hospital.
** a
- Knowledge of departments and their functions to enable the intelligent and accurate management of caller’s needs and inquiries to distribute to the appropriate location.
b
- Provides way-finding to the facility, to internal departments and off-site affiliates .
c
- Accurately manages on- call coverage for departments / specialties within the clinical paging reference tool   d
- When necessary, locates medical and support staff through the Paging System and/or relays messages via alpha-numeric pager, verbally or via email/fax.
e
- Provides Physician Referrals to the community for PCPs and Medical Specialists by matching zip code, gender preference and medical need of the callers.
f
- Knowledge of the operation of patient TV/Telephone and ability to troubleshoot and escalate issues.
g
- Understanding of pager functionality and ability to coach client use of device, troubleshoot and escalate issues as needed.
h
- Consult procedures, terminology, and appropriate dispatching to physicians.
i
- Answers and assists users with the conference bridge process.
** 2 -*
* ** Provides call support, customer  care, and emergency notifications for  Answering Service clients including Physician offices and Internal Departments.
** a
- Provides consistently clear, accurate, timely information to all callers as described in client profiles.
b
- Provides messages management for clients including dispatching, delivery confirmation and follow-up as required by specific client preferences at all times.
c
- Manages, and accurately updates client on-call schedules.
d
- Works with internal departments to provide real-time updates to modifications in client on-call schedules.
e
- Provides way-finding to client practices by referencing on-line tools.
f
- Displays an understanding/sensitivity of each client’s unique customer culture and has a concrete understanding of that client’s function in order to represent the client in an intelligent and professional manner.
g
- Ensures accurate messaging / paging information by confirming spelling of callers first/last name, phone number, DOB, and primary care physician.
h
- Follows established customer service standards and requirements.
i
- Ultracomm Faxing Monitoring for client message delivery status, reporting and escalation of major/minor alarms as needed.
j
- Acts as the front-line liaison for all internal Brigham and Women's Cancer Center in Clinical Affiliation with South Shore Hospital departments and South Shore Hospital's Engineering Services, Nutrition and Food Services, Birthing Unit, …