Clinic​/Practice Assistant, Urgent Care

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Brigham and Women's Physicians Organization, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high-quality, low-cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring healthcare closer to patients while lowering total healthcare costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine.

The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

We are seeking a part‑time, 32‑hour Clinic/Practice Assistant to support practice operations at our fast‑paced Urgent Care centers in South Weymouth and Pembroke! We’re committed to delivering the highest level of care with a smile, and we’re looking for people like you to help us do so! Clinic/Practice Assistants serve as the face of our medical group and play a key role in managing the patient experience on the reception/administrative support side.

Our Urgent Care Centers are designed to provide walk‑in service for minor conditions such as allergies, respiratory infections, sore throats, sports injuries, minor cuts and bruises, and various illnesses requiring immediate non‑emergency medical care in the South Shore region south of Boston. Our qualified, friendly health care providers treat adults and children (age 6 months and up). We know urgent medical situations often happen unexpectedly, so our clinics are open seven days a week, and most visits last less than an hour, so our patients can get back to what matters.

Our operating hours are weekdays from 8:00 a.m. – 7:00 p.m., Saturdays from 9:00 a.m. – 3:30 p.m., and Sundays 9:00 a.m. – 1:00 p.m.

The Clinic/Practice Assistant will be scheduled for shifts at both Urgent Care locations: 541 Main Street in South Weymouth, MA and 15 Corporate Park Drive in Pembroke, MA.

The weekly 32‑hour schedule consists of two 12‑hour shifts from 7:30 a.m. to 7:30 p.m. and one 8‑hour shift, which may be scheduled in the morning or afternoon. Weekend coverage is encouraged but not required. Occasional holiday coverage may be requested; however, we're closed on Christmas Day, Thanksgiving Day, and New Years Day.

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check‑in, check‑out duties. Actual job duties may vary by Department.

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co‑payments.
• Handles, screens and/or takes messages related to prior authorizations, provider…