IT Help Desk Support - England - Information Technology - Analysts

Job  Scottsdale , Arizona Job Type: Contract Added - 01/05/26

A client of Innova Solutions is immediately hiring for a IT Help Desk Support

Position type: Full-time, Contract to Hire

Duration: 6+ Months

Location: Weymouth, MA 02189 (onsite)

Valid driver’s license and must have own reliable vehicle (This position requires local travel and mileage will be reimbursed).

• Fields calls as needed from end users as part of the helpdesk phone queue.
• Respond to user requests for technical assistance via phone, email, chat, or helpdesk ticketing system.
• Troubleshoot and resolve issues related to software, hardware, networking, and peripherals in a remote capacity.
• Guide users through step-by-step solutions for issues, ensuring minimal disruption to their workflow.
• Track, prioritize, and document helpdesk tickets to ensure timely resolution.
• Collaborate with team members to elevate complex issues when necessary.
• Participates in the day-to-day operational support and service delivery of the IT Operations by monitoring and responding to IT Operations incidents through the incident tracking system.

• Provide hands-on support for desktop and laptop computers, mobile devices, printers, and other office equipment.
• Install, configure, and maintain operating systems (Windows, macOS, Linux) and essential software applications.
• Perform routine maintenance and upgrades on hardware and software systems to ensure performance and security.
• Assist in managing user accounts and permissions via Active Directory, Office 365, and other relevant systems.
• Set up new workstations, including hardware setup, software installation, and network configurations.

• Maintain accurate records of support requests, troubleshooting steps, and solutions provided.
• Document system changes, upgrades, and procedures for future reference.
• Generate reports on recurring issues, system performance, and overall support efficiency.
• Compile data in an easy-to-understand format for upper-level management.
• Compile Knowledge Articles to be used by both end users and technical staff.

• 2+ years of experience in IT Support, including helpdesk and desktop support roles.
• Experience with remote desktop tools, helpdesk ticketing systems, and diagnostic software.
• Hands-on experience with hardware troubleshooting and repairs (desktops, laptops, printers, etc.).
• Familiarity with Windows and macOS operating systems.
• Knowledge of Power Shell
• Knowledge of Excel commands/VLOOKUP
• Experience with Azure and Office 365

• Proficiency in diagnosing and resolving common technical issues (software, hardware, network).
• Experience with Windows 11, Office 365, and remote desktop services.
• Understanding of network fundamentals (TCP/IP, DNS, DHCP) and security best practices.

• Associate’s degree in information technology, Computer Science, or related field.
• Experience in a hybrid IT environment (both on-site and remote support).
• Knowledge of cloud-based technologies and services (Azure, AWS).

This position is only open to applicants who can be engaged on a W-2 basis.

Pay Range*: $ 19 - $21 per hour

* Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits:

• Medical & pharmacy coverage
• Dental/vision insurance
• 401(k)
• Health saving account (HSA)
• Flexible spending account (FSA)
• Life Insurance
• Pet Insurance
• Short term and Long term Disability
• Accident & Critical illness coverage
• Pre-paid legal &  protection
• Sick time
• other types of…