Service Manager

Address 1047 Washington Street, Weymouth, MA, 02189, US

Compensation $ - $/year

Job Description

Position Title: Service Manager Company Name: Atlantic Mechanical Contractors Salary Range: $130,000–$160,000 per year (DOE)
Location: Weymouth, MA Industry: Commercial HVACR / Mechanical Services

Job Overview

Atlantic Mechanical Contractors is looking for an experienced and strategic Service Manager to lead our commercial HVACR service department. This pivotal role is responsible for overseeing service operations, managing a team of skilled technicians, and ensuring client satisfaction through exceptional service delivery. The ideal candidate is a service professional ready to step into a leadership position, with a strong foundation in commercial HVACR systems, a customer-focused mindset, and the drive to optimize department performance.

If you're ready to make an impact and grow with a company that values craftsmanship and culture, we want to meet you.

Who We Are

At Atlantic Mechanical Contractors, we’re a family built on craftsmanship, consistency, and commitment. With decades of success in commercial HVACR, we deliver complex mechanical solutions while prioritizing long‑term relationships with clients and employees alike. Our culture values teamwork, safety, and continuous growth. When you join Atlantic, you join a company that invests in your development and supports your career ambitions.

Supervise, train, and mentor HVACR service technicians

Assign and manage technician schedules for service calls and maintenance

Conduct performance reviews and lead hiring for service roles

Foster a positive team culture grounded in safety, integrity, and professionalism

Service Operations & Dispatch

Oversee scheduling, field logistics, and technician dispatch

Coordinate inventory, fleet readiness, vendor management, and job documentation

Ensure seamless communication between office staff and field crews

Maintenance Program Oversight

Review scopes of work for maintenance contracts and ensure contract compliance

Work with the Maintenance & Training Manager to uphold standards and performance

Identify new service opportunities based on PM insights

Client Relations & Support

Build and maintain strong relationships with clients and contractors

Resolve escalated service issues and support long‑term client retention

Participate in walkthroughs, meetings, and contract discussions

Manage service department budgets, margins, job costing, and billing workflows

Analyze service metrics and performance data to inform strategy

Compliance & Safety

Enforce OSHA, EPA, and local compliance standards

Conduct field safety audits and toolbox talks

Champion a safety‑first culture throughout the department

Technical Leadership

Provide troubleshooting guidance for complex commercial systems (RTUs, VRFs, cooling towers)

Support major system startups and commissioning

Stay updated on HVACR innovations, controls, and industry best practices

Qualifications

• Education
  • High school diploma or GED required
  • Associate degree or HVACR trade school completion preferred
• Experience
  • 5–10+ years in commercial HVACR service and repair
  • Minimum 3 years in a supervisory, foreman, or assistant manager role
• Certifications
  • Required:
    
    EPA Section 608 Universal
  • Preferred: OSHA 30, NATE certification, manufacturer‑specific training
• Licenses
  • Valid driver’s license with a clean driving record
• Core Competencies
  • Deep knowledge of commercial HVACR systems and controls
  • Strong leadership, communication, and team‑building skills
  • Proficiency in budgeting, job costing, and service KPIs
  • Familiarity with CRM/service platforms such as Jonas and XOI
  • Excellent organizational and multitasking abilities

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Life and Disability Insurance Options
• Retirement Savings Program
• Weekly Pay Cycle
• Referral Bonus Program
• Employee Profit Sharing
• Company Vehicle Provided
• Annual Company Trips and Team Events
• Uniforms and Safety Equipment Provided
• Tech Package (Smartphone or Tablet)
• Tool Replacement Program
• Ongoing Training, Certifications, and Mentorship

Schedule

Full‑Time

Monday–Friday

Occasional after‑hours or on‑call availability as required

Work Location

Onsite at Atlantic Mechanical Contractors – Weymouth, MA

Local candidates preferred; relocation assistance may be considered for the right fit

Equal Employment Opportunity Statement

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

Compliance Statement

A background check will be completed as part of the onboarding process, in compliance with applicable laws.

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