Treatment Centre Receptionist

Overview

Urgent Treatment Centre Receptionist role at Weymouth Community Hospital, Dorset Health Care University NHS Foundation Trust. This is an 18-hour part-time, permanent position following a 4-week rolling shift pattern, between 08:00 and 20:00, 365 days a year.

The closing date is 23 July 2026

• Week 1: (pattern to be confirmed)
• Week 2:
  Sunday 14:00-20:00;
  Monday 14:00-20:00;
  Friday 14:00-20:00
• Week 3:
  Sunday 14:00-20:00;
  Thursday 14:00-20:00;
  Friday 14:00-20:00
• Week 4:
  To be arranged

Serve as the first point of contact for patients entering the department. Maintain a busy frontline reception, handling enquiries from patients, relatives and clinical colleagues face-to-face, by email and by phone; book patients on arrival; update health records using electronic systems; file patient data; arrange appointments; process referrals for patient pathways; assist with discharge letter production and distribution.

The team maintains local standard operating procedures, manages purchasing, collects data, and carries out general office tasks.

• Deliver efficient administrative support to ensure smooth operation of the department while upholding strict confidentiality.
• Professionally liaise with patients, external organisations, services and internal Trust departments.
• Collaborate effectively as a team member with strong communication and problem-solving skills.
• Maintain clear and professional communication with all contacts.
• Present a professional front-of-house appearance, adhering to the dress code: black/navy/white top and black/navy trousers or skirt.

Please note visa sponsorship for this role is not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.

At Dorset Health Care we empower people to make the most of their lives through our joined-up healthcare services. We run 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for almost 800,000 people. We are an inclusive, diverse workplace that values equal opportunities and authentic collaboration.

We are a 7,000-strong workforce focused on building a workplace for the future and delivering excellence, compassion and expertise in all we do. Working with us offers opportunities to develop your career within a supportive team.

For the main duties and responsibilities, please refer to the attached job description and person specification. When applying, ensure your supporting statement reflects the criteria by showing how your experience and skills apply to this post. Applicants should be aware of the evolving use of AI in applications and to keep their submission authentic and in their own words.

As part of our vision to build a skilled, diverse and caring workforce, Dorset Health Care offers support for people getting into work, including employability services for application writing and interview skills. If you would like or know someone who would benefit, please contact dhc.

• Subject to Equality Act provisions, able to travel using own vehicle on Trust business (non-essential car users may travel by public transport where feasible).
• Education:
  
  GCSE level or equivalent experience;
  Administration and/or IT qualification; ability to work independently and as part of a team.
• Experience:
  
  healthcare environment; dealing with telephone enquiries; interacting with the public; office/clerical/admin experience; PAS experience; understanding of confidentiality.
• Demonstrable written and spoken English skills to an adequate standard.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires an Enhanced Disclosure to check for any previous criminal convictions.

Dorset Health Care University NHS Foundation Trust