Customer Experience Advisor | S1 | Retail Banking | Branch

Overview

Santander is looking for a Customer Experience Advisor based out of Weymouth Branch, working 24.5 hours per week on a rota’d basis Monday to Saturday, between 8am & 6pm. For our customers, you will be more than just the friendly face and voice of Santander. You will be a listener and problem‑solver, helping with cash transactions, technology support in the banking hall, calls or fraud prevention.

The branch is busy, varied and challenging, so you need to be flexible, comfortable undertaking a broad range of activities, and thrive on the variety that comes with a multi‑skilled environment.

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day‑to‑day transactions, queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions.
• Develop your knowledge of services and products to help our customers.
• Identify new ways to improve the customer experience.

• Proven ability to deliver outstanding customer service from face‑to‑face or telephony background (Required).
• The ability to communicate effectively with customers to truly understand their needs (Required).
• A real desire to go above‑and‑beyond for customers (Preferred).
• Effective team‑working skills with a flexible, can‑do approach to work (Preferred).
• Openness to a broad range of activities even if outside of standard expectations (Preferred).
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred).

All candidates must have the right to work in the UK to commence employment with Santander.

As a Santander UK employee, you can request staff versions of our products with no fees and apply to many other deals and discounts.

• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work – partnerships across physical, mental, social and financial pillars, including access to apps, discounted gym and fitness, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage – from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.
• Starting salary of £25,000 plus a £500 annual cash allowance to spend on our great range of benefits.
• 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years service, with the option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates, including medical, dental insurance and health assessments.
• We put 8% of salary into your pension even if you don’t contribute. We’ll pay up to 12.5% if you contribute as well, and you can take some of our contribution in cash if you prefer.
• Protection for you and your family, with company‑funded death‑in‑service benefit, income protection insurance and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• Share in Santander’s success by saving or investing in our share plans.

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. Our people thrive at work and at home while delivering the best outcomes for our customers and supporting each other to grow.

Santander is evolving from a global, high‑impact brand into a technology‑driven organisation. Together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. Our mission is to help more people and businesses prosper. We embrace a strong risk culture and expect all our professionals at all levels to take a proactive and responsible approach toward risk management.