Guest Experience Team Member

Position

Guest Experience Team Member

Full-Time / Part-Time / Seasonal

Up to £12.71 per hour, depending on age

At Haven, the Guest Experience Team Member is the heart of the guest and owner experience, creating a memorable and exceptional stay. The role involves welcoming guests, addressing their needs, and collaborating with team members to maintain a high‑quality service environment.

• Greet each guest with a friendly smile and enthusiasm, setting a positive first impression.
• Listen attentively to guest questions or concerns and take thoughtful action to personalize the interaction.
• Collaborate with other team members to deliver smooth and seamless service, enhancing every moment of the guest and owner experience.
• Actively capture guest and owner feedback and share insights with relevant teams to continually elevate our service.
• Create a welcoming space by ensuring a clean, safe, and inviting environment where guests, owners, and visitors feel at home.

• Experience in roles such as Customer Service Advisor, Reception Team Member, or similar guest relations/customer service is beneficial but not essential; training will be provided.
• Customer‑focused with a passion for working with people.
• Effective listening, clear communication, and a professional, friendly manner.
• Ability to handle challenging situations or guest complaints with patience, tact, and efficiency.

• Inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on‑park dining, 20% discounts on Haven Holidays and in‑store purchases, free access to facilities, and savings at national brands and retailers.

We’re committed to fostering a diverse, equitable, and inclusive workplace, encouraging applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions; the process should take approximately 5 minutes. Once submitted, a member of our team will be in touch. For support or adjustments during the application, contact reso