Technical Sales Manager - Operational Services & Support

Technical Sales Manager - Operational Services & Support page is loaded## Technical Sales Manager - Operational Services & Support locations:
Loudwater, Buckinghamshire, England, UK:
Greenford, Greater London, England, UK:
Weymouth, Dorset, England, UKtime type:
Full time posted on:
Posted Todayjob requisition :
REQ-11328#
** Protecting What Matters. Powering the Future of Naval Technology.
** Ultra Maritime is a global leader in advanced maritime defence solutions. We operate at the forefront of innovation, delivering technologies that protect lives, secure nations, and enable a safer, more sustainable world.

The Technical Sales Manager role is a critical aspect of Ultra Maritimes international support proposition, acting as both a lead for our engagement with a wide array of support customers and as a driver for growth and engagement across this incumbent base. This role will require a level of engineering and naval defence experience but will be supported by a substantial support function within the business to deliver proposals and solutions.

The role will work directly with the Segment Lead and organisation to identify new business opportunities, coupling their market experience with Ultra Maritimes wealth of capability for success in this sector. There is an expectation of up to 20% travel as required for the role but this will vary through the year.

This role will operate on a hybrid basis, with the candidate being able to work from any Ultra Maritime office to best suit their location. This includes our London (Greenford), Loudwater or Weymouth offices. The candidate will need to travel to other sites or to customers as required to fulfil the role.
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* About the Role:

*** Drive customer service excellence as primary point of contact for non-contracted incumbency positions and continuously review sales/account processes and new opportunities.
* Understand customer needs and, with assistance of other team members, prepare solutions that assists with customer tendering specification descriptions.
* Prepare, deliver and review sales presentations, contracts and proposals. Negotiate regional contracts/tenders.
* Provide direction, support and relationship management of agents where required.
* Ensure key customers are regularly updated on product and market developments to help ensure customer service excellence.
* Work closely with project managers, engineering, operations, sales support and supply chain to ensure effective delivery of products / services and the quick resolution of any issues that arise.
* Develop and implement effective communication/feedback links with management and R&D in relation to customer feedback. Support R&D colleagues in understanding commercial drivers in line with market changes where appropriate.
* Ensure the highest standard of EHS and Ethics behaviours, with all relevant processes and standards followed during work activities.
** Main Tasks & Duties of the position
*** Manage our worldwide customers effectively & build appropriate relationships to develop our support business
* Develop business strategies for each customer with targets to secure & grow revenue stream
* Generate, understand and review user requirements
* Support bids where appropriate by providing technical solutions, estimates and plans.
* Ensure that technical solutions produced meet customer requirements working with the Project Engineering Leads
* Assist with delivering the systems engineering tasks for projects on time and to budget, including elements of work package management
* Assist with development and documentation of system architecture, design, acceptance and verification strategies.
* Support product certification and compliance approval where required in country (all technical aspects including contractual and legislative).
* Use existing CRM database to identify new potential sales in existing customers
* Support Bid/No-Bid Reviews utilising customer and market knowledge
* Bid manage responses to Pre-Qualification Questionnaire (PQQ’s)/Invitation To Tender (ITT) to ensure that responses are completed in agreed Customer deadlines.
* Any other duties as required to fulfil the role and provide excellent…