Assistant Resort Amusement Manager

Purpose of the Role

Support the smooth, safe, and profitable operation of the site by delivering excellent customer service, maintaining high operational standards, and leading the team when the Resort Amusements Manager is absent.

• Customer Experience
  • Provide friendly, helpful service to all guests.
  • Handle queries and first‑stage complaints professionally.
  • Maintain a clean, safe, and welcoming environment.
• Operational Duties
  • Supervise the site in the Manager’s absence.
  • Work across all departments (floor, prize shop, attractions).
  • Report machine faults and complete replenishment tasks.
  • Manage cash, tokens, floats, and end‑of‑week banking.
  • Complete rotas, timesheets, stock checks, and paperwork accurately.
  • Open and close the site following company procedures.
• Team Leadership
  • Support, train, and guide team members.
  • Conduct team chats, interviews, and performance discussions.
  • Ensure staff follow uniform, cleaning, and operational standards.
• Compliance & Safety
  • Enforce licensing, gambling, and health & safety regulations.
  • Ensure all incidents and accidents are recorded correctly.
  • Keep back‑office areas secure and follow all company policies.

• Leadership
  • Confident supervising teams and stepping in for management.
• Customer Service
  • Positive, calm, and professional with guests.
• Operational Knowledge
  • Experience in leisure, amusements, or hospitality is beneficial.
• Administration
  • Comfortable with cash handling, stock control, and basic systems.
• Safety Awareness
  • Strong understanding of compliance and safety standards.

• Competitive Salary
• Pension Scheme
• Employee Assistance Program (EAP) from day 1 of employment.
• Ongoing training & development opportunities.

Bandai Namco is an Equal Opportunity Employer. As firm believers in diverse thinking, we strive to build a workforce that is representative of our audiences, society and the world around us. We are committed to an employment process that respects a variety of voices, identities, backgrounds, experiences and perspectives.

Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, neurodiversity, disability or any other category protected by law.