Medical Receptionist

We are looking to expand our team and an exciting opportunity has become available for a highly motivated individual to join our friendly, supportive, and newly merged Weymouth Bay Medical Practice as a Medical Receptionist.

Full and Part time hours are available (hours can be negotiated) with a set weekly working pattern. Permanent hours and temporary hours to cover maternity leave are available.

The salary is £12.21 - £13.71 per hour; £23,553 - £26,447 for 37 hours per week (pro rata) with the benefit of a NHS or NEST pension.

You should have excellent communication skills and have the ability to work as part of a diverse team. The successful candidate will also have strong IT and keyboard skills and be someone who can demonstrate empathy and tact with the ability to communicate with a range of people in an approachable and understanding manner.

If you are passionate about delivering outstanding healthcare and share our values, join us to support the achievement of our goals.

If you would like an informal discussion, please contact Leanne Birch on  or email

Closing Date: 6 March 2026

Formal Interview Date: 13 March 2026

The successful candidate will provide reception duties for the practice, and communicate with patients, doctors and other clinical staff in a courteous, efficient and effective way. They will receive, assist and direct patients in accessing the appropriate service or healthcare professional and undertake a variety of duties to assist in the smooth running of the Practice, in accordance with agreed procedures, protocols and timescales.

For a full list of duties, please refer to the job description. Previous experience in a busy receptionist role or customer service environment is desirable although full training will be given.

Weymouth Bay Medical Practice is a large friendly GP practice in Weymouth, Dorset (previously known as Royal Crescent and Preston Road Practice and Dorchester Road Practice) and both practices were inspected previously and were rated as Outstanding and Good by the Care Quality Commission.

We are committed to continually improve the patient experience, whilst achieving high quality services and implementing innovative change and are looking to expand our reception team to support the Practice in doing this.

The Practice looks after 26,500 patients with 3 purpose-built surgeries, one in the town centre of Weymouth (Royal Crescent Surgery), one in Lodmoor (Dorchester Road Surgery) and one on the outskirts, in the area of Preston (Preston Road Surgery). We are a training practice with a dedicated team of 22 GP Partners and 60 nursing and administrative staff, and we value the contribution of each staff member.

1. Reception Duties

a) To welcome patients in a friendly manner and monitor the flow of patients into consulting and treatment rooms.

c) Signpost patients to the most appropriate service for their needs.

d) Make appointments for patients in accordance with the practice protocol.

e) Ensure that patients with an urgent need are seen in a logical and non-disruptive manner in accordance with the practice protocol.

f) Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.

g) Advise patients in advance (where possible) of relevant charges for private services, accept payment and issue receipts for same.

h) Respond appropriately to all queries and requests for assistance from patients and other visitors.

i) Enter requests for home visits in the appropriate recording system, stating time received and including all relevant information and where necessary refer to the Duty Doctor.

j) Assist with queries regarding prescriptions and refer complex queries to the prescribing team.

k) Ensure reception and waiting areas are kept neat and tidy.

l) To conduct oneself in a professional manner maintaining courtesy, discretion and patience at all times.

m) Attend staff meetings and carry out any other delegated duties considered appropriate to the post by the Operations Manager.

n) To be flexible and work with colleagues to cover for absence due to holiday…