Patient Services Manager

We are seeking a proactive, enthusiastic, and motivated Patient Services Manager to lead our patient-facing team.

This is a hands-on leadership role, combining day-to-day operational management with direct patient interaction.

You will ensure smooth, efficient, and friendly reception and administration operations while maintaining the highest standards ofpatient care, administrative efficiency, and compliance with NHS and CQCrequirements.

This role is ideal for someone with experience as aReception Manager or in a similar healthcare supervisory role, who thrives in a fast-paced environment and is passionate about delivering outstanding patient service.

Full time hours are available.

The salary is £34,722 to £40,586 for 37 hours per week with the benefit of a NHS or NEST pension.

If you are passionate about delivering outstanding patient services and share our values,join us to support the achievement of our goals.

If you would like an informal discussion before applying, please contact Sandra Maddison, Practice Business Manager on  or email san

Closing Date: 13th March 2026

Formal Interview: 20th March 2026

The Patient Services Manager is responsible for leading and managing the reception and administration team todeliver a high-quality, patient-focused service within the GP practice.

Thisrole oversees all aspects of patient services, including reception and administration operations, appointment management and patient access, includingdigital access. The post-holder will ensure compliance with NHS, CQC, GDPR, and Health & Safety regulations, drive service improvements, and support achievement of practice targets.

Weymouth Bay Medical Practice is a large friendly GP practice in Weymouth, Dorset (previously known as Royal Crescent and Preston Road Practice and Dorchester Road Practice) and both practices were inspected previously and were rated as Outstanding and Good bythe Care Quality Commission.

The Practice has 26,500patients with 3 purpose-built surgeries, one in the town centre of Weymouth(Royal Crescent Surgery), one in Lodmoor (Dorchester Road Surgery) and one onthe outskirts, in the area of Preston (Preston Road Surgery).

We are a training practice with a dedicated team of 22 GP Partners and 70 nursing and administrative staff, and we value the contribution of each staff member.

Responsible for leading and managing the reception and administrative team to deliver a high-quality, patient-focused service within the GP practice. This role oversees all aspects of patient services, including reception operations, appointment management and patient access, including digital access. The post-holder will ensure compliance with NHS, CQC, GDPR, and Health & Safety regulations, drive service improvements, and support achievement of practice targets.

• Clinical and non-clinical rota management
• Staff supervision, line management and training
• Deliver daily operations to agreed SLAs e.g. front reception desks, phones, prescription, referrals
• Involvement in resolving complex patient queries or complaint

Key Responsibilities

• Deliver a professional, welcoming, and compassionate experience for all patients.
• Act as the first point of escalation for patient complaints and concerns, following the NHS Complaints Procedure.
• Promote effective care navigation, directing patients to the most appropriate healthcare professional or service.

2. Operational Management

• Oversee reception operations, including phone handling, appointment booking, and front desk duties.
• Review and update reception policies and procedures in line with NHS and CQC requirements.
• Provide IT/system support to admin staff and liaise with suppliers as needed.
• Ensure accurate and efficient completion of daily operational tasks, including online requests, secretarial duties, and prescription requests.

3. Staff Supervision and Training

• Line-manage all reception staff, providing training, guidance, and ongoing support.
• Plan and manage staff rotas, leave requests, absence cover, and temporary staffing arrangements.
• Assist with recruitment, onboarding, and induction for new staff.
• Conduct probation reviews, performance management, one-to-one…