Second Line Helpdesk Technician - Coastland College

About the role

Fixed Term to March | Full Time | Based at Weymouth Campus

We are seeking a skilled and motivated 2nd Line Helpdesk Technician to join our IT Services team on a fixed-term basis until March. This is an excellent opportunity to play a key role in supporting a modern, dynamic college environment during a period of significant digital change.

As a 2nd Line Helpdesk Technician, you will provide high-quality technical support across the college, ensuring the reliability and performance of our IT systems for staff and students. You will work across a broad technical landscape, supporting infrastructure, end-user devices, and core platforms including Microsoft 365.

• Managing and resolving escalated IT support tickets in line with service levels
• Supporting and maintaining server and network infrastructure
• Providing remote and on-site support to staff and students
• Assisting with system monitoring, backups and cyber security controls
• Working with third-party suppliers to resolve technical issues
• Supporting key IT initiatives, including device rollouts and system implementations

You will be an experienced IT support professional with strong technical knowledge and a proactive, service-focused mindset. You will be comfortable working in a fast-paced environment and able to manage competing priorities effectively.

• Experience supporting Windows desktops and server environments
• Knowledge of Microsoft 365, networking fundamentals and device management
• Strong troubleshooting and problem-solving skills
• Excellent communication skills and a commitment to customer service
• A positive, adaptable approach and the ability to work under pressure

Coastland College is committed to the safeguarding of children and vulnerable adults and so an online search will be conducted for the successful candidates. All new employees to the College are required to complete and obtain an enhanced DBS disclosure.

We’re here to help you:

If you have a medical condition or a specific need for an adjustment to our processes, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that you may need.

Don’t meet every single requirement?

We recognise that talent comes in various forms and so are committed to creating an inclusive, supportive and sustainable environment for all, that celebrates diversity. If you are excited about this role but your past experience doesn’t align perfectly with every requirement on the job description or you are seeking an alternative working pattern, please apply anyway – you may just be the person we are looking for.

All we ask is that you make this clear in your application so that we can take this forward to the next stage of the selection process. In your application, please feel free to note which pronouns you use.

• Generous annual leave entitlement of 25 holiday days, plus bank holiday increasing by 1 day per annum up to a maximum of 5 years (30 days). Prorated to your part time hours.
• Additional 3 efficiency closure days over Christmas and an additional 4 days over Easter
• Generous Pension Scheme through the Local Government Pension Scheme (LGPS).
• Access to Optima Health - our FREE confidential emotional support and practical advice scheme
• Dedicated CPD learning days to support learning and development
• Family friendly policies
• A person-centred annual appraisal focusing on your wellbeing and CPD
• Free on-site parking
• Free on-site gym
• Employee discounts at on-site facilities such as Signature Hair & Beauty Salon, The Avenue Restaurant and The Bay Theatre.
• Wide range of Health and Wellbeing initiatives to support staff including Corporate Eyecare voucher scheme, free and confidential staff counselling and a trained team of Mental Health First Aiders.