Dispensary Associate-PT; Wharton

Join to apply for the Dispensary Associate-PT (Wharton) role at Ascend Wellness Holdings (CSE: AAWH.U / OTCQX:

AAWH)

Our workforce will reflect the diversity of the City. We are looking to build a world‑class team that will shape the future of cannabis by hiring hard‑working, passionate people with exceptional customer service skills.

The Dispensary Associate is responsible for guiding customers through the cannabis purchasing experience, making informed recommendations based on the customer’s desired outcomes, providing accurate product descriptions, and operating with a high level of accuracy in a fast‑paced environment.

Part‑time Dispensary Associates work between 15–29 hours a week. Must have open availability to work weeknights (5 pm–12 am) and weekends (shifts between 6:30 am–12 am). This location is under a labor union, so wages, hours, and working conditions are subject to a collective bargaining agreement.

• Deliver best‑in‑class customer experience while maintaining operational integrity and compliance throughout the store.
• Guide customers through sales transactions while offering advice and knowledge as needed or requested.
• Ensure the sales floor is stocked, displays and menus are up‑to‑date and accurate, and the store is well maintained.
• Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick‑up.
• Promote a work environment that is positive, customer‑service oriented, and compliant with established policies and procedures.
• Continuously develop product knowledge to offer customers the most up‑to‑date information and advice.
• Respond to customer inquiries in store, online, and over the phone.
• Accurately use and maintain the point of sale (POS) system in person and over the phone.
• Accurate cash handling, customer cart management, and ringing of customer transactions.
• Accurate and timely data entry of customer information.
• Strive to achieve team and individual performance goals.
• Verify proper paperwork, documentation, and required identification for customers.
• Execute inventory, visual merchandising, marketing, customer service, or other in‑store operations as directed by Store Leadership.
• Report any observed inconsistencies or hazards to Store Leadership.
• Maintain a clean, organized, safe, and inviting store environment.
• Complete store opening and closing checklists.

• Must be at least 21 years of age.
• High school diploma or general education degree (GED).
• Retail sales, hospitality or QSR experience preferred; cannabis retail experience a plus.
• Exceptional customer service skills.
• Basic computer skills.
• Cannabis point of sale (POS) software a plus.
• Positive attitude, team player, and strong work ethic.
• Willingness to build understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, municipal codes, and organizational rules.
• Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry.
• Excellent organization and time management skills.
• Focused, paying close attention to detail.
• Ability to internalize training and follow instructions.
• Clear and effective communication skills.

Ascend Wellness Holdings, Inc. ("AWH") is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio and Pennsylvania. We are committed to improving the quality of our patients’ lives by offering unrivaled quality, consistency and meticulously curated products that satisfy our customers’ unique, individual needs. Our dispensaries set a new standard of excellence, emphasizing health and wellness through a highly knowledgeable team.

Ascend Wellness Holdings, Inc. ("AWH") and its subsidiaries are an equal opportunity employer and celebrate a population of differences. We do not discriminate in hiring‑practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law.

Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. The statements herein are strictly intended to describe the general nature and level of work performed and are not a complete list of all responsibilities, duties or skills required of employees in this position. Employees may be required to follow additional job‑related instructions and perform other duties authorized by supervisors.

All duties and responsibilities are essential functions and may be modified to accommodate individuals with disabilities. To perform this job successfully, incumbents must possess the skills, aptitudes and abilities to perform each duty proficiently.