Technical Support Engineer - L1

We are on our way to being the first company to power 1 MILLION GPUs and want world-class talent to join our amazing team!

The world is moving faster than ever, and yet, it will never move this slowly again. We are at the forefront of an incredible technological revolution but, at its core, it is fueled by incredible people. People like you.

1,000
Global Employees

11k
Happy Customers

16
International Offices

We are the world’s leading data intelligence platform that reliably accelerates massive datasets for actionable real-time insights. Join our team to help the best and brightest minds tackle the world’s biggest challenges in business, science, medicine, academia and government.

For the past 20 years, our team has kept us at the forefront of storage technology and has provided the foundation for enabling researchers to push the limits of “what can be done.”
These innovations take research and discovery to the next level, enabling them to discover cures to disease, observe global warming patterns, model innovative automotive and aerospace designs, discover new sources of energy, make communities safer, and accelerate business results across a wide variety of industries.

At DDN, we understand our customers’ diverse needs. Whether you’re a data scientist, IT professional, executive, or researcher, our solutions empower you with cutting‑edge technology and unparalleled support.

• Highly Competitive Vacation Plans
• Paid Holidays
• Bonus Programs
• Tuition Reimbursement
• Employee Referral Program
• Excellent Medical, Dental and Vision Benefits
• Paid Leave Programs
• Anniversary and Recognition Awards

Full time

Remote

September 30, 2026 at 4:00 AM UTC

• $65K – $85K

The Technical Support Engineer L1 provides first-level technical support to customers, support personnel, and field teams using Tintri storage solutions. This role owns customer issues from initial intake through resolution or escalation, applying established troubleshooting procedures, technical documentation, internal expertise, log analysis, and support tools to restore service and deliver a high-quality customer experience.

The engineer works across hardware, software, operating systems, networking, virtualization, and storage environments. The role requires clear customer communication, accurate case documentation, disciplined follow-up, and effective collaboration with senior Technical Support Engineers, escalation teams, engineering, and other internal stakeholders.

Take ownership of assigned support cases and act with a customer-first mindset.

Troubleshoot and resolve common hardware, software, interoperability, configuration, and performance issues affecting storage systems and solutions.

Gather and analyze logs, diagnostic data, error messages, system information, and environmental details to identify likely causes and recommended next steps.

Use knowledge bases, scripts, internal tools, product documentation, and established support procedures to deliver timely and effective solutions.

Communicate technical findings, action plans, status updates, and recommendations clearly to customers and internal teams.

Maintain complete and accurate case histories, including symptoms, troubleshooting performed, current status, customer impact, and next actions.

Escalate complex or out-of-scope issues to senior Technical Support Engineers, escalation engineers, or engineering teams with sufficient technical background for efficient handoff.

Create and improve knowledge-base articles and reusable troubleshooting content.

Monitor assigned service calls, meet follow-up…