Jack Box - Assistant Restaurant Manager

Jack In The Box Assistant Restaurant Manager

Location:

Denver, CO

Salary: $68,000.00 - $70,000.00 (Based on location)

Position Summary: Responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC) and Brand Promise. Primary responsibilities include providing excellent internal and external service, building restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements.

• Internal Service: Recruit, select, train, develop, and evaluate restaurant employees; monitor staffing levels; ensure training systems are fully implemented; identify and develop internal candidates for management and Team Leader; create a friendly, fun, clean, and safe restaurant environment; motivate and inspire employees; comply with labor laws and regulations.
• External Service: Manage daily activities to achieve excellence in restaurant operations; train employees and hold the team accountable for delivering exceptional guest service and food quality; maintain visibility and interaction with guests; respond to guest concerns and complaints promptly; maintain a positive brand image; serve as a role model for excellent guest service.
• Higher Profits: Partner with the Restaurant Manager to use management information tools to analyze operational and financial performance; identify trends and implement action plans; use data to analyze business results; develop and execute action plans to increase sales and profitability; protect brand; monitor costs and adherence to budget and goals.

• Fostering the Culture: Demonstrates passion for the business and pride in Jack in the Box; manages with integrity, honesty, and trust; embraces the Service Profit Chain and “My Promise To You”; maintains high ethical standards; treats employees and guests with respect; actively listens and communicates timely, clearly, and accurately; remains calm under pressure.
• Training/Coaching/Development: Motivates and inspires employees; trains, coaches, and provides time for learning; identifies potential and fosters development; provides timely performance feedback; demonstrates patience and commitment toward development.
• Guest Focus: Passionate about providing a high‑quality guest experience; understands guests’ perspectives; ensures consistent, quality service that exceeds expectations.
• Food Quality/Safety: Strong awareness and concern for food quality, safety, and cleanliness; dedicated to consistently serving great food; utilizes systems and performs duties within established structure.
• Business Management: Adjusts to multiple demands, shifting priorities, and ambiguity; implements change initiatives; makes high‑quality decisions; delegates work and follows up; demonstrates attention to detail; stays well organized.
• Additional: Performs other related duties as required.

• Education: High School Diploma, G.E.D., or equivalent required. Associate’s or Bachelor’s degree preferred.
• Experience: Minimum 1+ year as a Shift Leader or 1 year as an Assistant Manager in a customer‑service environment; must be 100% certified in all workstations. External recruit:
  Minimum 3 years as an Assistant Manager with some P&L responsibility.
• Knowledge/Skills/Abilities: At least 18 years old; complete Assistant Manager training;
  Serv Safe certified; speak, read, and write effectively in English; excellent interpersonal skills; basic math skills; analytical skills; organization and planning skills; self‑starter; computer and software proficiency; valid driver’s license and insurance; travels by personal vehicle as required.
• Physical Requirements: Stand and walk 85%–95% of shift; lift and carry 10–65 lbs; move freely; operate equipment and drive vehicle; use computer keyboard.

• Organizational
  
  Competencies:
  
  Customer Focus, Dealing with Ambiguity, Learning on the Fly, Problem Solving, Composure, Confronting Direct Reports, Developing Direct Reports, Ethics and Values, Hiring and Staffing, Integrity and Trust, Managerial Courage, Motivating Others, Priority Setting, Drive for Results, Self‑Knowledge, Sizing Up People, Building Effective Teams, Managing Vision and Purpose.

Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.

Full‑time

Mid‑Senior level

Management and Manufacturing